Mitan Khello
KENT,WA
Summary
Dedicated and highly skilled professional seeking a challenging Custom Border Protection Officer position. Possessing a strong commitment to enforcing immigration laws, ensuring national security, and maintaining the integrity of borders. Great observational skills and an in-depth understanding of laws affecting travelers and importers. Unafraid of conflict and well-trained in physical and verbal management techniques. Trained in security scanning and identification measures. Security-focused and diligent Guard skilled at protecting personnel and premises. Respond and act appropriately to situational attentive, and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail.
Overview
7
7
years of professional experience
Work History
TSA Agent
Department Of Homeland Security, TSA
11.2023 - Current
- Increased airport security by conducting thorough passenger and luggage screenings.
- Assisted in deterring potential threats by performing regular and random security checks.
- Improved overall safety with effective communication and collaboration among team members.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Monitored security checkpoints for compliance with applicable security protocols.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Caregiver
Consumer Direct Care Network
04.2017 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Leasing Sales Agent
Liberty Group
07.2021 - 02.2023
- Increased tenant satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Boosted property occupancy rates by conducting engaging, informative tours for prospective residents.
- Streamlined leasing processes for efficiency, resulting in quicker turnaround times and improved client satisfaction.
- Developed strong relationships with local businesses to create referral networks and increase brand visibility.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Prepared detailed reports on leasing activity, enabling management to make informed decisions regarding future initiatives.
- Assisted maintenance team in addressing any reported issues, ensuring timely resolution of problems affecting residents'' quality of life.
Sales Associate
Ralph Lauren
09.2019 - 03.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Floor Associate
Burlington Coat Factory Distribution Center
06.2017 - 09.2019
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Logged reports, expenses, receipts, and sales in company database.
Education
Associate of Arts - Criminal Justice
Green River Community College
Auburn, WA06.2023
Certificate In Law Enforcement - Law Enforcement
Green River Community College
Auburn, WA06.2023
Certificate in Correction - Corrections
Green River Community College
Auburn, WA06.2023
Associate of Arts - Liberal Arts And General Studies
Green River Community College
Auburn, WA06.2019
High School Diploma -
Kent Meridian
Kent, WA06.2017
Skills
- Cultural Sensitivity
- First Aid Training
- Physical Fitness
- Advanced Threat Detection
- Professionalism
- Effective Communication
- Baggage Inspection
- Problem Solving
- Decision Making
- Public Safety Awareness
- Critical Thinking
- Conflict Resolution
- Threat Management
- Incident Reporting
- Integrity and Honesty
- De-Escalation Techniques
- Passenger Screening
- Time Management
Timeline
TSA Agent
Department Of Homeland Security, TSA
11.2023 - Current
Leasing Sales Agent
Liberty Group
07.2021 - 02.2023
Sales Associate
Ralph Lauren
09.2019 - 03.2022
Sales Floor Associate
Burlington Coat Factory Distribution Center
06.2017 - 09.2019
Caregiver
Consumer Direct Care Network
04.2017 - Current
Associate of Arts - Criminal Justice
Green River Community College
Certificate In Law Enforcement - Law Enforcement
Green River Community College
Certificate in Correction - Corrections
Green River Community College
Associate of Arts - Liberal Arts And General Studies
Green River Community College
High School Diploma -
Kent Meridian
Similar Profiles
Falak Um'RaniFalak Um'Rani
Transportation Security Officer at Department Of Homeland Security, TSATransportation Security Officer at Department Of Homeland Security, TSA
Fabio VaronaFabio Varona
TSO Agent at Department Of Homeland Security, TSATSO Agent at Department Of Homeland Security, TSA
Brenna McGIllBrenna McGIll
Transportation Security Officer at Department Of Homeland Security, TSATransportation Security Officer at Department Of Homeland Security, TSA
Jaime L. PreciadoJaime L. Preciado
Senior Counsel at Department Of Homeland Security, TSA Chief CounselSenior Counsel at Department Of Homeland Security, TSA Chief Counsel
NSOFINI BIMENSOFINI BIME
SQL Server Database Administrator at Trader Joe’s CorpSQL Server Database Administrator at Trader Joe’s Corp