Mitch Charles
Port Saint Lucie,FL
Summary
Proven in enhancing asset protection and loss prevention at Walmart, I leveraged CCTV monitoring and detail-oriented vigilance to significantly reduce inventory loss. My integrity and collaborative efforts fostered a culture of trust and safety, achieving notable improvements in risk management and emergency response.
Overview
11
11
years of professional experience
Work History
Asset Protection Associate
Walmart
Ft. Pierce, FL
02.2024 - Current
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
Exceptions Clerk
Walmart
Ft. Pierce, FL
08.2021 - 02.2024
- Maintained strong relationships with clients, addressing concerns and providing timely resolutions to issues.
- Maintained strict adherence to regulatory guidelines while ensuring exceptional customer service during the resolution of account exceptions.
- Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
- Leveraged strong analytical skills to effectively manage risk associated with various types of financial transactions.
- Exhibited a proactive approach towards problem-solving by promptly escalating unresolved issues to higher authority as needed.
- Streamlined workflow processes through collaborating with team members to identify areas of improvement.
- Actively participated in ongoing professional development opportunities such as workshops and seminars to stay up-to-date with industry trends and best practices.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices.
- Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.
Order Filler
Walmart
Ft. Pierce, FL
03.2020 - 08.2021
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
Front End Associate
Target
Port Saint Lucie, FL
03.2014 - 02.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Education
High School Diploma - Environmental Science
Treasure Coast High
Port Saint Lucie, FL05.2013
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Loss prevention
- Emergency response planning
- Incident reporting
- Compliance monitoring
- CCTV monitoring
Languages
Haitian Creole
Native or Bilingual
Timeline
Asset Protection Associate
Walmart
02.2024 - Current
Exceptions Clerk
Walmart
08.2021 - 02.2024
Order Filler
Walmart
03.2020 - 08.2021
Front End Associate
Target
03.2014 - 02.2020
High School Diploma - Environmental Science
Treasure Coast High