Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mitch Charles

Port Saint Lucie,FL

Summary

Proven in enhancing asset protection and loss prevention at Walmart, I leveraged CCTV monitoring and detail-oriented vigilance to significantly reduce inventory loss. My integrity and collaborative efforts fostered a culture of trust and safety, achieving notable improvements in risk management and emergency response.

Overview

11
11
years of professional experience

Work History

Asset Protection Associate

Walmart
02.2024 - Current
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.

Exceptions Clerk

Walmart
08.2021 - 02.2024
  • Maintained strong relationships with clients, addressing concerns and providing timely resolutions to issues.
  • Maintained strict adherence to regulatory guidelines while ensuring exceptional customer service during the resolution of account exceptions.
  • Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
  • Leveraged strong analytical skills to effectively manage risk associated with various types of financial transactions.
  • Exhibited a proactive approach towards problem-solving by promptly escalating unresolved issues to higher authority as needed.
  • Streamlined workflow processes through collaborating with team members to identify areas of improvement.
  • Actively participated in ongoing professional development opportunities such as workshops and seminars to stay up-to-date with industry trends and best practices.
  • Contributed to a positive work environment by actively participating in team meetings and sharing best practices.
  • Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.

Order Filler

Walmart
03.2020 - 08.2021
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
  • Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
  • Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.

Front End Associate

Target
03.2014 - 02.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.

Education

High School Diploma - Environmental Science

Treasure Coast High
Port Saint Lucie, FL
05.2013

Skills

  • Detail-oriented
  • Team Training
  • Inventory control
  • Integrity and trustworthiness
  • Loss prevention
  • Emergency response planning
  • Incident reporting
  • Compliance monitoring
  • CCTV monitoring

Languages

Haitian Creole
Native or Bilingual

Timeline

Asset Protection Associate

Walmart
02.2024 - Current

Exceptions Clerk

Walmart
08.2021 - 02.2024

Order Filler

Walmart
03.2020 - 08.2021

Front End Associate

Target
03.2014 - 02.2020

High School Diploma - Environmental Science

Treasure Coast High

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Mitch Charles