Mitch Furrier
Tucson,AZ
Summary
Experienced Senior Application Support Analyst specializing in Oracle ERP Financials, Cloud Infrastructure, and Integration solutions. Adept at triaging and resolving complex issues, optimizing system performance, and delivering high-quality user support. Proven ability to foster strong stakeholder relationships, deliver innovative solutions, and mentor junior team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Application Support Analyst
HomeServices of America
07.2024 - Current
- Manage Oracle ERP Financials infrastructure, significantly enhancing system performance and user experience.
- Resolve complex issues across Cloud Accounts Payable, Cloud HCM, and Oracle Integration Cloud.
- Strengthen interdepartmental communication, fostering collaboration among business stakeholders.
- Develop troubleshooting documentation and mentoring junior analysts.
Application Support Analyst
HomeServices of America
Tucson, AZ
10.2023 - 07.2024
- Provided comprehensive application support and issue resolution.
- Implemented ITIL processes, improving ticket handling efficiency and quality of support.
- Diagnosed and resolved software issues for internal users efficiently.
- Collaborated with teams to implement software updates and enhancements.
- Documented processes and created user guides for application usage.
- Engaged with vendors to coordinate support for third-party applications effectively.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Resolved customer queries via phone, email, chat, or remote desktop tools.
Digital Systems Administrator
Long Realty Company
Tucson, AZ
06.2021 - 10.2023
- Administered digital systems including SQL Servers, Azure Active Directory, Office 365, and Azure DevOps Server.
- Conducted cybersecurity incident responses and troubleshooting.
- Configured and maintained system hardware, software and network components.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Performed regular backups of critical data and documents.
- Installed, tested and evaluated new systems, applications and patches.
Website Administrator
Long Realty Company
Tucson, AZ
03.2020 - 06.2021
- Managed company websites and web applications.
- Provided technical support for VoIP and digital communication tools.
- Coordinated website maintenance tasks and scheduled regular system checks.
- Developed user-friendly navigation to enhance customer experience on the site.
- Collaborated with marketing team to integrate promotional materials online.
- Trained staff on content management system and best practices for updates.
- Implemented SEO strategies to improve search engine visibility for listings.
- Integrated third-party APIs into existing websites for enhanced functionality.
- Managed domain name registrations, hosting plans, email accounts and DNS records.
Web Support Specialist
Long Realty Company
Tucson, AZ
09.2019 - 03.2020
- Responded to customer inquiries via email and phone support.
- Managed content updates on the company website and internal portals.
- Collaborated with the marketing team on digital content strategies.
- Conducted user training sessions for new website features and tools.
- Monitored website performance and reported technical issues to IT team.
- Maintained comprehensive knowledge of real estate listings and local market trends.
- Assisted clients with website navigation and troubleshooting issues.
Education
Associate's Degree - English Language and Literature
University of Arizona
Skills
- Oracle ERP Financials
- Oracle Cloud Infrastructure
- Oracle Integration Cloud
- Oracle HCM
- ITSM
- ITIL Best Practices
- SQL Server
- Database Management
- Service Desk Operations
- Ticket Management
- Zendesk
- JIRA Service Desk
- SharePoint
- Incident Management
- Problem Solving
- Training
- Mentoring Junior Staff
- Cloud Applications
Websites
Certification
- ITIL Certification
- Oracle Cloud Infrastructure Training
- Cybersecurity Incident Response Training
Timeline
Senior Application Support Analyst
HomeServices of America
07.2024 - Current
Application Support Analyst
HomeServices of America
10.2023 - 07.2024
Digital Systems Administrator
Long Realty Company
06.2021 - 10.2023
Website Administrator
Long Realty Company
03.2020 - 06.2021
Web Support Specialist
Long Realty Company
09.2019 - 03.2020
Associate's Degree - English Language and Literature
University of Arizona
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