MITCH HOLFORD

● Cultivate long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
● Implemented consultative sales techniques to generate revenues and exceed sales targets.
● Assisted customers during the selection process and helped them choose products to meet individual needs.
● Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
● Provided support to the sales team to encourage individual sales goals and customer relationships.
● Encouraged and utilized problem-solving skills before bringing issues to upper management.
● Top yearly gross sales for four years running.

● Planned and paced work efficiently to meet daily, weekly, project, or production goals.
● Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
● Repainted and precisely touched-up components and assemblies.
● Building and using various types of machinery/equipment.
● Repair components on trucks and equipment.

● Repaired, replaced, and adjusted brakes and brake pads.
● Tested vehicles and their components and systems.
● Conducted routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.
● Completed routine maintenance to prevent future breakdowns.
● Disassembled engines and repaired or replaced defective parts.

● Processed cash and credit payments rapidly and accurately.
● Responded to all customer inquiries thoroughly and professionally.
● Placed special merchandise orders for customers.
● Greeted customers in a timely fashion, while quickly determining their needs.
● Answered customer questions about product availability and shipment times.
● Reordered inventory when it dropped below predetermined levels.
● Examined merchandise to verify that it was correctly priced and displayed.
● Generated repeat business through exceptional customer service.

● Greeted customers entering the store to ascertain what each customer wanted or needed.
● Described products to customers and accurately explained details and care of merchandise.
● Politely assisted customers in person and via telephone.
● Provided an elevated customer experience to generate a loyal clientèle.
● Answered product questions with up-to-date knowledge of sales and store promotions

• Expanded customer base through cold calling, networking, and relationship building.

• Routinely answered customer questions regarding merchandise and pricing
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests
• Installed parts and tires on customer vehicles, ranging from passenger to commercial-sized vehicles.
• Improved customer satisfaction by providing timely and accurate tire and lube services.
• Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.