Summary
Overview
Work History
Education
Skills
Timeline
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Mitch Markham

Mitch Markham

Grand Rapids,MI

Summary

Detail-oriented and analytical professional with a strong foundation in financial analysis gained through college coursework. Experienced in customer service from my time at Markham Enterprises, where I developed strong interpersonal and problem-solving skills while assisting customers and handling transactions. Adept at working in fast-paced environments, effectively communicating, and contributing to organizational success.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Sunoco Gas Station
Lansing, MI
12.2022 - 08.2024
  • Explained benefits, features, and recommendations to maximize client retention.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Recruited and trained new employees to meet job requirements.

Sales Floor Manager

Markham Enterprises
Howell, MI
01.2020 - 08.2024
  • Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed inventory shrinkage improvement program to reduce theft and loss.

Education

High School Diploma -

Okemos High School
Okemos, MI
05-2024

Some College (No Degree) - Finance IB

Grand Valley State University
Allendale, MI

Skills

  • Customer service
  • Team building
  • Data entry
  • Financial analysis
  • Effective communication
  • Problem solving
  • Project management
  • Analytical skills

Timeline

Customer Service Manager

Sunoco Gas Station
12.2022 - 08.2024

Sales Floor Manager

Markham Enterprises
01.2020 - 08.2024

High School Diploma -

Okemos High School

Some College (No Degree) - Finance IB

Grand Valley State University

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Mitch Markham