MITCHELL MINCEY
North Royalton,Ohio
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Manager
Nick Mayer Ford
03.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Developed department processes and procedures to boost customer satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
My Garage II
01.2023 - 03.2023
- Identified new opportunities to increase sales and achieve service targets.
- Led team by example to maintain focus on performance and achieving targets.
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
- Established clear expectations and objectives for team members and helped each achieve goals.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
Service Director
Ganley Company
02.2019 - 01.2023
- Reviewed departmental administrative processes and identified opportunities for improvements in efficiency, quality and customer service
- Assisted in developing and maintaining objectives, policies and procedures.
- Directed preparation, execution, negotiation and review of contracts.
- Identified and evaluated policies and procedures to improve costs, work distribution and schedules.
- Determined staffing requirements as well as interviewed, hired and trained new employees.
- Verified security of three buildings and structures
- Established and maintained relationships with other community agencies and organizations to meet community needs.
Service & Parts Director
Spitzer Auto Group
08.2007 - 02.2019
- Responded to customer inquiries quickly and professionally to increase satisfaction
Service Manager
Pete Baur GMC
04.2003 - 08.2007
Service Manager
Crestmont Cadillac & Rolls Royce
08.1997 - 04.2003
Skills
- ADP
- CDK
- Reynolds & Reynolds
- Performance Goals
- Status Reports
- Work Assignments
- Daily Progress Reports
- Budgeting
Certification
Chrysler Certified Master Manager
ADDITIONAL INFORMATION
AWARDS , Chrysler Master Certified
Timeline
Service Manager
Nick Mayer Ford
03.2023 - Current
Store Manager
My Garage II
01.2023 - 03.2023
Service Director
Ganley Company
02.2019 - 01.2023
Service & Parts Director
Spitzer Auto Group
08.2007 - 02.2019
Service Manager
Pete Baur GMC
04.2003 - 08.2007
Service Manager
Crestmont Cadillac & Rolls Royce
08.1997 - 04.2003
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