Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Nauertz

Lisle,IL

Summary

Results-driven Customer Success Manager with a passion for building strong client relationships and driving customer satisfaction. Seeking a challenging role in a dynamic organization where I can leverage my exceptional communication skills, technical expertise, and problem-solving abilities to maximize customer success and contribute to the company's growth.

Overview

8
8
years of professional experience

Work History

Customer Success Manager

Connectbase
08.2022 - 02.2024
  • Assigned a broad portfolio of clients and proactively manage the customer experience throughout the post-implementation life cycle. My core objective is to teach our customers how to derive maximum value from their Connectbase investment and utilize our software to its fullest capability.

Customer Success Manager

Omdia (Informa Tech)
08.2021 - 08.2022
  • Fostered customer loyalty to secure lasting client relationships by delivering comprehensive product information, resolving customer concerns, and supporting the sales team in up-selling and renewing contracts for a diverse client portfolio.

Customer Success Manager

Canon Solutions America
04.2019 - 08.2021
  • Responsible for cultivating and managing relationships with both new and current customers and guiding them towards complete adoption and integration of our products and services.

Producer/Writer

BG24 News
08.2016 - 05.2018
  • Wrote, edited, and provided content for a weekly newscast that aired on the local Bowling Green, OH PBS news station.

Education

Communication, Media Production -

Bowling Green State University
08.2018

Skills

  • Customer Onboarding
  • Customer Relationship Management
  • CRM Software
  • Account Management
  • Report Analysis
  • Revenue Growth
  • Customer Service
  • Retention
  • Negotiation
  • Time Management
  • Cross-selling
  • Upselling

Timeline

Customer Success Manager

Connectbase
08.2022 - 02.2024

Customer Success Manager

Omdia (Informa Tech)
08.2021 - 08.2022

Customer Success Manager

Canon Solutions America
04.2019 - 08.2021

Producer/Writer

BG24 News
08.2016 - 05.2018

Communication, Media Production -

Bowling Green State University

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Mitchell Nauertz