Mitch Nolan

Identified opportunities for process improvement, leading to increased productivity within the department. Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times. Boosted employee morale through open communication channels, fostering a positive work environment conducive to collaboration and problem solving. Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively. Achieved high levels of customer satisfaction by regularly reviewing feedback and implementing necessary improvements in the Parts Department's service offerings.

• Maintained 2.5% percent or less obsolete inventory.
• Monitored and evaluated supplier performance to maintain quality of parts.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Provided timely, insightful and accurate reports to upper management.
• Created employee schedules to align coverage with forecasted demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Completed daily cycle counts to maintain accuracy of records.
• Developed and implemented inventory management strategies for improved stock flow.
• Integrated warehouse operations with existing and new business processes.

• Increased store profitability through extended focus on gross profit and expense control versus top line sales alone.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Led physical security and safety culture through training and by promoting safe and secure standards.
• Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.