Community Involvement, Charity work
MITCH POTTER
Hospitality Professional
Newport,RI
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
34
34
years of professional experience
Work History
Assistant Manager
99 Restaurants And Pub
2023.03 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant General Manager
Quidnessett Country Club
7 2022 - 2023.03
- All of food and beverage ordering and inventory
- Scheduling of staff for all daily operations and banquet functions
- Oversee daily restaurant and bar operations
- Daily interactions with members to build new and positive lasting relationships and reinforce the patronage of existing relationships.
Assistant Manager
Naval Station Newport
2011.08 - 2022.04
- Manage staff of 30 restaurant, banquet and operational staff in a fast-paced multi-event environment
- Oversee and supervise the restaurant, banquet rooms and special events that run simultaneously in one building
- Design, create and implement new restaurant menu
- Result is lower cost of goods and 15% increase in revenue
- Interact and collaborate with senior management on base – Naval War College, Naval Prep School, Graduate schools – to plan functions, events and graduations, and to be sure that the venue runs seamlessly
- Expanded restaurant presence on the “Best of Newport” Officer's Club waterside deck and Tiki bar
- Summer music weekly
- Created new outdoor summer deck and diverse bar menu, added lawn seating, guest waiting areas and a new fireplace to the expansive outside deck
- Increased management policy to ensure prompt attention to guest comments, issues and experiences at the Officer's Club
- Supervise at Moral, Welfare and Recreation (MWR) events during the year
- Easter, Mother's Day and Disney Dinners, along with Children's Christmas and Halloween events for children of service members
- Designed/implemented winter programming and entertainment ideas to gain patronage and increase winter revenues.
Manager, Dining Room and Hospitality Services
Vanderbilt Grace Hotel
2010.02 - 2011.07
- Oversaw the full daily operations of a fine dining restaurant in an elite Four-Star Hotel
- Responsible for the ordering and procurement of china, flatware, glassware, and linen for a major restaurant renovation and innovative change in high-end dining concept
- Designed, created and implemented a new training manual to manage the training/guidelines for staff
- Exhibited strong leadership, communication and customer service skills to build rapport with guests and maintain relationships with vendors, employees, and management personnel.
Director of Housekeeping and Hospitality Services
Castle Hill Inn and Resort
2006.01 - 2010.01
- Responsible for the daily supervision of housekeeping and cleaning operations in a five-star luxury hotel
- Worked closely with the General Manager to help the hotel in attaining “Relais and Chateaux” membership by maintaining a stellar standard of service and sanitation in 35 guestrooms and common areas of the facility
- Instituted a daily set of new policies and procedures of the housekeeping facility to maintain “Relais and Chateaux” status.
Account Manager
United Parcel Service (UPS)
2000.05 - 2005.05
- Responsible for sales in Southern Massachusetts and Northern Rhode Island
- Increased sales to $3.5 M annually
- Negotiated and managed pricing bids and contracts with local/national accounts that generated sales over $12 M annually
- Increased customer base and maintained established business leads while increasing market penetration by 30%
- Utilized creative problem-solving concepts to identify current needs of customers and future desires of new prospects.
Branch Manager
Enterprise Rent A Car
1996.05 - 2000.05
- Accountable for conducting the daily inventory, monitoring and maintenance needs of rental fleet of over 100 vehicles
- Direct supervision and training of six new employees though sales coaching to increase motivation
- Accomplished weekly sales calls to generate further business from existing clients and cold calls to solicit future clients
- Increased branch revenue by 20% each fiscal year
- Developed marketing collateral and customer generation leads.
Assistant General Manager
Days Inn
1993.06 - 1996.05
- Performed all hotel management duties in the absence of the General Manager, in a full-service hotel with 125 rooms
- Generated, created and maintained daily financial, inventory and operational reports
- Instrumental in preparing, planning and seeing through to fruition a $3 million renovation of the entire hotel.
General Manager
The Inns of Newport
1990.06 - 1993.06
- Responsible for daily operations of four elegant boutique Bed and Breakfast Inns; Supervised a multi-lingual staff
- Performed time efficient cost control management of the properties via daily inventory and allocation of food and beverages
- Proactively made sales calls to Chamber of Commerce and local businesses in order to generate increased business.
Education
ABA, Business Administration -
Pennsylvania State College
Served with distinction – Honorable Discharge - undefined
United States Coast Guard
Skills
Operations Management
Staff Management
Staff Training and Development
Customer Relationship Management (CRM)
Customer Relations
Team motivation
Employee Scheduling
Task Delegation
Cost Reduction
Employee Performance Evaluations
Product and service knowledge
Operations Management
Activities
Newport Lodge of Elk's #104 - Past Exalted Ruler – Active member
Training
- Care Certified through Navy Certification Program
- Food Handler Training
- Star Service Training
- Training for Intervention Procedures (TIPS) Certification
- State of Rhode Island Food Safety Certification
- Employee Coaching and Interview Training
- Management I & II with concentration in creating problem solving solutions
- Situation, Problem, Implication, Need-Payoff (SPIN) Selling program
- Proficient in Microsoft Word, Excel, and Outlook
Affiliations
Benevolent and Protective Order of Elks - Past Exalted Ruler
Golf
Beaches
Snow Skiing
Interests
Timeline
Assistant Manager
99 Restaurants And Pub
2023.03 - Current
Assistant Manager
Naval Station Newport
2011.08 - 2022.04
Manager, Dining Room and Hospitality Services
Vanderbilt Grace Hotel
2010.02 - 2011.07
Director of Housekeeping and Hospitality Services
Castle Hill Inn and Resort
2006.01 - 2010.01
Account Manager
United Parcel Service (UPS)
2000.05 - 2005.05
Branch Manager
Enterprise Rent A Car
1996.05 - 2000.05
Assistant General Manager
Days Inn
1993.06 - 1996.05
General Manager
The Inns of Newport
1990.06 - 1993.06
Assistant General Manager
Quidnessett Country Club
7 2022 - 2023.03
ABA, Business Administration -
Pennsylvania State College
Served with distinction – Honorable Discharge - undefined
United States Coast Guard
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