Mitch Spaulding
Lutherville Timonium,USA
Summary
Senior technology operations leader with deep accountability for enterprise release and change management, member-facing support experiences, and high-availability platforms. Proven track record leading DevOps and SRE organizations, stabilizing production environments, and enforcing SOX-compliant controls without slowing delivery. Known for fixing broken operational models, reducing incident noise, and aligning technology execution with real business outcomes. Seasoned Senior Director with significant experience in managing large teams and developing effective strategies. Strengths include strategic leadership, vision-driven change management, and robust business acumen. Achievements include driving operational efficiency and fostering cross-departmental collaboration within previous organizations.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Sr. Director Technology Operations
PLANET FITNESS
Hampton, NH
01.2021 - Current
- Accountable executive owner for all production releases and changes across application, infrastructure, and cloud platforms.
- Established disciplined change governance (CAB, risk classification, rollback standards) while enabling continuous delivery.
- Reduced failed changes and emergency remediation by over 22% through automation, standardized pipelines, and pre-release application validation.
- Built and led multi-disciplinary DevOps and SRE teams responsible for CI/CD, reliability engineering, automation, and 24x7 on-call operations.
- Implemented SLOs, error budgets, and blameless post-mortem reviews to drive measurable reliability improvements and reduction of critical events by over 64% from prior year.
- Average MTTR for triggered incident reduced by 40% in 2025 with achieved platform availability to 99.9%+ for critical member-facing web and mobile services.
- Accountable for over 3000+ global gym site production stability impacting in-club operations, devices, and integration for network and application delivery.
- Accountable for over 20M club members digital support for mobile member issues using membership features.
- Vendor management and governance for contracted integrated services including rapid response practice to remediate raised critical issues.
- Improved member satisfaction and operational uptime during peak demand and promotional events.
- Executive owner for SOX IT General Controls, including change management, access controls, and incident logging practices.
- Partner with Internal and external auditors to achieve clean audits with zero material defect findings.
- Conduct monthly, quarterly, and annual technology control audit review with corrective remediation actions to meet compliance standards.
- Accountable for major incident response for high-severity business or member impact issues, providing clear executive communications and timely remediation.
- Conduct post-mortem incident review with corrective actions to reduce occurrences and improve operational reliability.
- Rationalized tooling across system monitoring, logging, and alerting to improve proactive response actions and improve overall site performance and resilience.
- Managed strategic vendors and MSPs with clear SLAs, cost controls, and performance accountability.
Sr. Director Global Fulfilment Product Management (Converse)
NIKE/CONVERSE
Boston, MA
01.2018 - 12.2020
- Collaborate with business partners on managing project schedules/cadence using Agile and Waterfall methods to ensure efficient performance and delivery of teams at the appropriate intervals.
- Combine technical acumen with proven methodologies to oversee the end to end distribution platform and application lifecycle management encompassing production operation performance.
- Pioneered the implementation of the ITIL best practice service management process.
- Demonstrate exemplary leadership driving periodic stakeholder review to confirm adherence to portfolio delivery.
- Champion service-first culture to enhance team performance and efficiency.
- Act as a single point of contact for product delivery with a highly competent team.
Sr. Director IT Technology
NIKE, Inc
Beaverton, OR
01.2000 - 12.2018
- Reduced 30% IT cost and saved $2M through consolidated IT shared services to outsource levels 1 & 2.
- Elevated project tracking and streamlined backlog through the implementation of scrum format within Nike distribution.
- Headed the planning and contracting for global remote operations and production support utilizing 3rd party vendor service of 10M.
- Cemented reputation as the leader of the highest caliber, coordinating and hosting multiple technology summits with stakeholders and key 3rd party vendors to maximize 5-year roadmap and strategic planning.
- Direct lift and shift migration of supply chain and digital assets to on-prem and AWS cloud hosting services.
- Leverage exceptional directorial prowess to spearhead global business continuity and database recovery plans for supply chain platforms and applications.
- Spearheaded the metric-driven organizational transformation by installing ITIL processes incident management, problem management, change management, event management, and request management processes using ServiceNow.
- Led Global 24/7 follow the sun Production Support for application, infrastructure, and deskside services for supply chain and digital applications.
- Prioritized compliance with schedule and budget during projects/program execution and eliminated scope creep through consistent communication and reporting.
- Boosted team morale to achieve prompt escalation and timely resolution of issues.
SAP Consultant
SAP America, Inc
St Louis, MO
01.1997 - 12.2000
- Appointed SAP Basis Consultant for ERP supply chain focusing on Retail Business and Supply Management.
- Commanded all facets of SAP ERP infrastructure and application project planning for an end to end SAP implementation.
- Demonstrate proficiency in SAP Basis Administration with Unix/Oracle and OS/390 DB2 implementation.
- Served as a key member of SAP escalation and performance management team for high profile Retail or AFS customers.
- Formed part of the early watch select team for pre-Go-Live certification for major US-based projects.
- Assumed Site Manager position for US-based high-profile clients for post-Go-Live extended support.
Education
AAS Degree -
Balin Institute of Technology
Oceanside, California01.1983
Cambell University - General Studies
Cambell University
Camp Pendleton, California01.1983
Skills
- Production releases
- Change governance
- Vendor management
- ITIL service management
- Agile methodologies
- Operational performance
- Cross-functional leadership
- Vendor relationship management
- Information technology management
- Process improvement
- Communication skills
Websites
Certification
• Agile Scrum Certification, Pink Elephant, 01/01/19
• ITIL Service Operations Certification
• LEAN IT Leadership, Pink Elephant, 01/01/16
• LEAN IT Essentials, Pink Elephant, 01/01/16
• Incident / Problem Management, Pink Elephant, 01/01/18
• ITIL Service Operations Certification
• LEAN IT Leadership, Pink Elephant, 01/01/16
• LEAN IT Essentials, Pink Elephant, 01/01/16
• Incident / Problem Management, Pink Elephant, 01/01/18
Military Service
United States Marine Corps, E9 / MGySgt, Retired, 06/01/77, 06/30/98
Timeline
Sr. Director Technology Operations
PLANET FITNESS
01.2021 - Current
Sr. Director Global Fulfilment Product Management (Converse)
NIKE/CONVERSE
01.2018 - 12.2020
Sr. Director IT Technology
NIKE, Inc
01.2000 - 12.2018
SAP Consultant
SAP America, Inc
01.1997 - 12.2000
AAS Degree -
Balin Institute of Technology
Cambell University - General Studies
Cambell University