Mitchell Wexler
Director of Operations
Canton,GA
Summary
Multi-unit leader with 20 years of experience in team development, operations, and driving results. Consistently adapting to new challenges by demonstrating a strong passion for continuous learning while leveraging experience to achieve lasting success. Awarded Area Director/District Manager of the Year 3 times, with additional recognition for excellence in food cost management and sales performance. Skilled in coaching and developing managers, having successfully promoted 11 assistant managers to general manager positions. Experienced in identifying opportunities for improvement and meeting or exceeding organizational goals by driving sales and increasing profitability. Expert in building strong relationships by fostering open, honest communication and providing constructive, direct feedback. Seeking a position with new challenges to drive business success while furthering personal growth, development, and learning opportunities.
Overview
20
20
years of professional experience
Work History
Market Leader
Chicken Salad Chick
02.2024 - 02.2025
- Oversaw daily operations of 6 locations, ensuring consistent excellence in customer service and financial performance.
- Managed off-site sales operations, including AmericasMart Atlanta, ensuring seamless execution, high-quality service, and customer satisfaction.
- Led cross-functional teams to implement corporate initiatives, including new menu rollouts, delivery service partnerships, and cost-saving programs.
- Directed marketing and community engagement efforts, strengthening brand awareness and driving sales growth.
District Manager
Cracker Barrel Old Country Store
07.2016 - 01.2024
- Oversaw operations for 14 locations in the Metro Atlanta market, generating over $50MM in annual restaurant sales.
- Led the 'Future General Manager Team,' preparing high-performing assistant managers for seamless transitions to GM roles.
- Appointed Regional Leader of Food Cost, diagnosing underperforming stores and implementing action plans to improve results.
- Consistently achieved food cost goals in a previously underperforming market, reducing food costs by over 2%.
- Increased market sales by 6% and profitability by 4% through strategic leadership and operational improvements.
- Mentored and developed leadership talent, promoting 2 general managers to district managers, 6 associate managers to general managers, and 10 hourly employees to assistant managers.
- Contributed to the creation of the company’s District Manager Training Program, enhancing leadership development.
Director of Operations
Taco Mac Restaurant Group
04.2013 - 06.2016
- Oversaw 6 locations in the Atlanta Metro Area, with an average sales volume of $4.5MM per location.
- Reduced food costs by 0.8% and labor costs by 2% through strategic sales forecasting, budgeting, and profit-driven planning.
- Led the successful remodel program for the Chattanooga, TN location, resulting in a 4% sales increase in the first year.
- Developed company-wide initiatives to enhance culinary execution, organizational procedures, and team member development.
- Partnered with functional leaders to implement new procedures and corrective action plans, improving overall operations.
Area Director
Pepper Dining, Inc.
03.2007 - 03.2013
Area Director
Brinker International, Inc.
12.2004 - 03.2013
- Led P&L responsibility and overall operations for 8 locations in Upstate New York, each averaging $2.9MM in annual sales.
- Reduced controllable costs by 4% in the first year by managing budgets, enhancing productivity, minimizing overtime, and reducing inventory waste.
- Strengthened the leadership pipeline by developing 1 general manager to area director, 5 assistant managers to general managers, and 8 hourly employees to assistant managers.
- Maintained a customer satisfaction score above 90% from 2009 to 2013, demonstrating a strong commitment to service quality and client satisfaction.
- Played a key role in site selection and the successful launch of multiple new restaurants, consistently meeting or exceeding sales expectations.
Education
Rockland Community College - Business
Rockland Community College
Skills
- Coaching & Team Leadership
- P&L Management
- Conflict Resolution & Problem-Solving
- Strategic Planning & Execution
- Inventory Management & Cost Control
- Revenue Growth & Profit Optimization
- Results-Driven Leadership
- Operational Efficiency & Process Improvement
Awards
- Area Director of the Year, Chili’s, 2009
- Area Director of the Year, Chili’s, 2010
- Highest Traffic Increase for the Division, Cracker Barrel, 2019
- Best Food Cost for the Region, Cracker Barrel, 2019
- District Manager of the Year, Cracker Barrel, 2019
Timeline
Market Leader
Chicken Salad Chick
02.2024 - 02.2025
District Manager
Cracker Barrel Old Country Store
07.2016 - 01.2024
Director of Operations
Taco Mac Restaurant Group
04.2013 - 06.2016
Area Director
Pepper Dining, Inc.
03.2007 - 03.2013
Area Director
Brinker International, Inc.
12.2004 - 03.2013
Rockland Community College - Business
Rockland Community College