Mitchell Houser

Work History

Parts and Operations Manager

Clark’s Automotive / Blue Star Works

04.2024 - Current

Provide support for Subaru vehicle diagnosis and repairs
Determining appropriate parts for repair, cross reference technical information to determine fitment
Work with vendors to supply various parts
Management and organization for Blue Star Works Machining of basic to complex full engine rebuilds, as well as custom machining projects including determination of proper fitment.
Rearranged parts department to better serve changing trends and keep workspaces organized.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Monitored and evaluated supplier performance to maintain quality of parts.

Auto Parts Manager

Makes and Models

03.2023 - 04.2024

Researching, supplying, and problem-solving to fain access to needed parts for a large variety of vehicles for repair work, aftermarket modification, or motorsport use
Managing an active inventory to facilitate efficient repairs while negotiating with vendors is vital to the success of the parts and service department
Provide support and effective communication with service advisors, shop foreman, technicians, and customers are crucial to ensure quality.
Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.

Service Manager

Pep Boys

05.2022 - 02.2023

Manage day-to-day operations, employment of technicians and service staff to the required standard
Oversee and encourage technicians to advance in their careers by providing training to learn or refine skills, obtain certificates, and move into higher technician levels
Using data generated by integrated systems to track profit and loss in relation to employee productivity
Balance financials and transactions to business accounts and analyzed service reports to identify areas of improvement.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members.

Service Advisor

Makes and Models

03.2021 - 04.2022

Work with customers to fulfill repairs or a vision in a street or racing vehicle to develop a project plan
Establish relationships with various suppliers to obtain needed parts, or fabricating parts to specific needs, then inspect and confirm parts and hardware while coordinating the project
Communicate and collaborate with customers, vendors, and technicians involved for the project to meet timelines, cost, and attain information for reaching the goal
Researching different platforms and finding solutions or improvements.
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Service Advisor

Murdock Companies

11.2017 - 03.2021

The first point of contact with customers, obtaining pertinent information to accurately identify the problem and root cause
Educated customers about billing, payment processing and support policies and procedures.
Communicate relevant information and complete inspection with technician
Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Collaborate with multiple departments in determining the best plan of action; needed parts and time required to complete the work
Present the solution to the customer, explaining the rationale for the necessary parts and work needed, cause and effect of what lead to the concern, as well as how to avoid it in the future
Facilitate, oversee, and examine the repairs, review parts, ensure efficient, and appropriate work is complete
Resolving the concern accurately the first time is heavily stressed to ensure longevity of the vehicle, and develop a long, trusting relationship with the customer.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Enhanced productivity levels by anticipating needs and delivering outstanding support.

Assistant Manager

O'Reilly Auto Parts

11.2016 - 11.2017

First to store to prepare for the day's operations
Oversee and lead a team of employees as they assist and interact with customers
Work with repair shops to evaluate needs of parts/supplies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Improved customer satisfaction by addressing and resolving complaints promptly.

UNPAID VOLUNTEER

11.2014 - 11.2016

Automotive Technician

Les Schwab Tires

07.2013 - 11.2014

Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Performed inspections, diagnostics, and troubleshooting procedures to find and identify root causes of issues.
Serviced vehicles suspension, tire rotations, and brakes according to OEM standards.

Summary

Work History

Parts and Operations Manager

Auto Parts Manager

Service Manager

Service Advisor

Service Advisor

Assistant Manager

UNPAID VOLUNTEER

Automotive Technician

Skills

Education

Computer Aided Design (CAD)

General

High School Diploma -

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Software

Timeline

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