Mitchel Blue
Victorville,CA
Summary
Dedicated professional with a versatile background in technical support and sales. Known for strong problem-solving abilities and ability to foster client relationships, enhancing both service quality and sales performance.
Overview
2
2
years of professional experience
Work History
Salesperson
Metro Hyundai
12.2025 - Current
- Assisted customers in identifying vehicle options based on needs and preferences.
- Maintained up-to-date knowledge of product features, specifications, and promotions.
- Conducted test drives to showcase vehicle performance and features effectively.
- Collaborated with team members to achieve monthly sales targets and improve customer satisfaction.
- Utilized CRM software to track leads, follow-ups, and customer interactions efficiently.
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Field Service Technician
2020 Companies
06.2024 - Current
- Diagnosed and repaired equipment issues on-site, ensuring minimal downtime for clients.
- Conducted routine maintenance checks to enhance equipment reliability and performance.
- Collaborated with clients to provide technical support and resolve service inquiries effectively.
- Utilized diagnostic tools to identify faults, streamlining repair processes and reducing turnaround time.
- Trained new technicians on safety protocols and operational procedures, fostering team competency.
- Maintained accurate service records and documentation to ensure compliance with quality standards.
- Implemented feedback mechanisms to improve service quality based on client experiences.
- Supported inventory management by tracking parts usage and recommending reorder levels for efficiency.
Store Crew
7 Eleven Gas Station
06.2025 - 10.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Maintained cleanliness and organization of store environment for optimal customer satisfaction.
- Stocked shelves and ensured product availability, contributing to inventory management efficiency.
- Monitored expiration dates and rotated stock to minimize waste and ensure quality products.
- Collaborated with team members to execute promotional displays, increasing product visibility.
- Followed safety protocols to maintain a secure environment for customers and staff.
- Adapted quickly to changing store demands, demonstrating flexibility in task execution.
Technical Consultant
Asurion
03.2025 - 07.2025
- Assisted clients in troubleshooting technical issues, enhancing customer satisfaction.
- Coordinated implementation of software solutions, improving operational efficiency.
- Provided training and support to end-users on new technologies and systems.
- Collaborated with cross-functional teams to streamline project workflows.
- Maintained up-to-date knowledge of industry trends and emerging technologies.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Diagnosed and repaired mobile devices, ensuring functionality and customer satisfaction.
- Assisted in disassembling and reassembling various phone models to replace faulty components.
Sales Associate
Verizon
10.2024 - 03.2025
- Assisted customers in selecting mobile devices and plans to meet individual needs.
- Executed daily inventory management, ensuring optimal stock levels of products.
- Provided technical support for devices, enhancing customer satisfaction and device performance.
- Collaborated with team members to achieve sales goals through effective communication strategies.
- Demonstrated product features and benefits to educate customers on service offerings.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and loyalty.
- Trained new associates on sales techniques and company policies to ensure consistent service delivery.
- Analyzed sales data to identify trends, contributing insights for improved merchandising strategies.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Field Sales Manager
Dell Technologies
10.2023 - 06.2024
- Developed and executed sales strategies to drive revenue growth in assigned territories.
- Managed customer relationships, ensuring satisfaction and retention through regular follow-ups.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Conducted training sessions for sales representatives on best practices and product knowledge.
- Implemented CRM tools to streamline sales processes and improve tracking of leads and opportunities.
- Prepared sales forecasts and performance reports to inform strategic planning efforts.
- Participated in industry events to network and promote brand visibility among potential clients.
- Established strong client relationships through consistent communication and excellent customer service.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Led a high-performing sales team, providing coaching and support for continued success.
Education
Associate of Science - Business Administration
American River College
Sacramento, CA05-2022
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Sales strategy development
- Sales process
- Negotiation
- Cross-selling products and services
- Prospecting
Languages
Spanish
Limited Working
French
Limited Working
English
Native or Bilingual
Timeline
Salesperson
Metro Hyundai
12.2025 - Current
Store Crew
7 Eleven Gas Station
06.2025 - 10.2025
Technical Consultant
Asurion
03.2025 - 07.2025
Sales Associate
Verizon
10.2024 - 03.2025
Field Service Technician
2020 Companies
06.2024 - Current
Field Sales Manager
Dell Technologies
10.2023 - 06.2024
Associate of Science - Business Administration
American River College