Mitchel Harmon
Jamestown,NY
Summary
Dedicated IT Helpdesk Technician with 1 year of experience in troubleshooting hardware, software, and network issues. Proven track record of managing IT systems in both Windows and Mac environments. Currently pursuing a BA in Computer Science from Southern New Hampshire University, with a 3.8 GPA and anticipated graduation in October 2025. Consistently recognized on the Dean's List for academic excellence. Seeking to leverage my expertise and education to provide exceptional technical support for your company.
Overview
1
1
Certification
Work History
Associate IT Technician
Erie Insurance
05.2024 - Current
- Manage IT and communication systems in a Windows environment
- Coordinate, install, and analyze system design, hardware, and software
- Recommend and install solutions and upgrades to ensure system reliability
- Serve as the focal point for system functionality and operability
- Optimize hardware and software system performance
- Provide technical support to office staff and field agents
Education
BA in Computer Science -
Southern New Hampshire University
10.2025
Skills
- Skilled in scripting and programming languages, including Python, Java, and JavaScript
- Experienced in managing and configuring various operating platforms, including Windows, macOS, and Linux
- Knowledgeable in the software development lifecycle, including requirements analysis, design, coding, testing, and maintenance
- Proficient in user interface and user experience design, ensuring intuitive and user-friendly software applications
- Strong foundation in designing and implementing efficient algorithms and data structures
- Skilled in automated and manual software testing, focusing on quality assurance and bug tracking
- Proficient in user interface and user experience design, ensuring intuitive and user-friendly software applications
Certification
CompTIA A+ ce Certification
Timeline
Associate IT Technician
Erie Insurance
05.2024 - Current
BA in Computer Science -
Southern New Hampshire University
CompTIA A+ ce Certification
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