Mitchel Smith
Carrollton,GA
Summary
Project Manager with a proven track record at Servpro of Northwest & Southeast Dutchess County and Putnam County in the state of New York (locations under same ownership). Expert in project management and client relations, successfully leading cross-functional teams to enhance productivity and customer satisfaction. Proficient in Xactimate, with strong problem-solving skills to drive project success and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Servpro of Nortwest & Southeast Dutchess and Putnam Counties
09.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated and managed third-party contracts related to project deliverables.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Cooperated closely with other project managers to improve accuracy with inspections and estimates.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Gathered information for national account clients and ensured deadlines were met in a timely manner.
- Walked projects thoroughly to ensure estimates were made as accurately as possible.
- Maintained open communication with teams working on-site to ensure materials and tools were readily available when they are needed.
- Assisted marketing division with improving reach to potential customers.
- Reviewed client bulletins for accurate estimate requirements using Xactimate program.
- Used Docusketch tools and program for photographing and sketching job-sites.
- Maintained communication with clients to get appropriate approvals for efficient workflow.
Restoration Crew Leader
Servpro of Northwest and Southeast and Putnam Counties
10.2013 - Current
- Monitored ongoing remediation efforts, adjusting strategies as needed to achieve desired outcomes.
- Open communication with customer during on-site remediation keeping them aware of any changes to the scope of work.
- Input data into drybook for accurate project status.
- Performed demolition in a controlled manner to minimize dust and damage to the house and contents.
- Manipulation of contents and belongings in a customers home in a careful but efficient manner.
- Received scope of work from project managers to ensure accuracy of the damaged areas in the home.
- Photographed and listed non-salvageable contents for the customer to provide to their insurance company.
- Maintained a clean work van with the appropriate tools to ensure efficiency on the jobsite.
- Gathered and placed appropriate equipment for adequate drying of affected materials.
- Worked on projects that include sewage, water, fire, bio, oil spills, and more.
Skills
- Project management, planning, and development
- Customer and client relations
- Staff management and training
- Advanced problem solving
- Data analysis
- Purchasing and procurement
- Inventory control
- Project regulations
- Vendor sourcing
- Some Residential and Commercial construction experience
- Advanced understanding of Xactimate, Drybook, and Workcenter
- Verbal and written communication
Certification
- IICRC Training - WRT, ASD, HMRT, Trauma and Crime Scene Cleanup
- Mold Remediation Certified
Timeline
Project Manager
Servpro of Nortwest & Southeast Dutchess and Putnam Counties
09.2019 - Current
Restoration Crew Leader
Servpro of Northwest and Southeast and Putnam Counties
10.2013 - Current
Similar Profiles
Bryanna VelezBryanna Velez
Marketing Support Coordinator (Remotely Part-Time) at SERVPRO of Orange, Sullivan & S. Ulster CountiesMarketing Support Coordinator (Remotely Part-Time) at SERVPRO of Orange, Sullivan & S. Ulster Counties
Nicolas YarnellNicolas Yarnell
Project Estimator at SERVPRO Of Muskogee/McIntosh Counties & TahlequahProject Estimator at SERVPRO Of Muskogee/McIntosh Counties & Tahlequah
Nate FleschNate Flesch
Director of Marketing and Business Development at SERVPRO of Seattle NW - SERVPRO of Shoreline/WoodiDirector of Marketing and Business Development at SERVPRO of Seattle NW - SERVPRO of Shoreline/Woodi
Krishnaben R. PatelKrishnaben R. Patel
Regulatory Affairs Associate at Vero Biotech Inc.Regulatory Affairs Associate at Vero Biotech Inc.
Aliyah MulkeyAliyah Mulkey
Freelancer at Self-employedFreelancer at Self-employed