Mitchell Arrington
Battle Creek,United
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Merchandise Team Lead
Sam's Club
08.2022 - Current
- Collaborated with sales team to identify and fulfill customer needs.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
Store Manager
Xfinity Store By Comcast
01.2022 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Xfinity Store By Comcast
10.2021 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Customer Service Representative
Tim Harvey Investments Inc
03.2021 - 10.2021
- Managed calls inward for customer support Maintain customer task system improving the service tasks from 1000 overall task to 0 in 2 weeks time
- Continued to complete daily 45-70 service tasks daily
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Constantly construct and maintain new offices systems and policies to further improve response and overall satisfaction of customers needs
- Managed office supplies and needs Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cable Technician
Comcast
02.2020 - 01.2021
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Set up networks and computers for residential customers
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Safety and Inventory Manager
Mega Granite & Marble
07.2017 - 10.2019
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory
- Mitchell Arrington - page 1 Created production forecasts and plans based on sales forecasts, historical usage and product trends
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material
- Utilized several intergraded systems to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures
- Reduced injuries among personnel with development and implementation of robust safety programs and policies
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety
- Eliminated dangerous behaviors potentially impacting worker safety in hazardous settings through careful analysis and process optimization.
Merchandiser
Academy Sports + Outdoors
10.2016 - 07.2017
- Updated pricing and signage to complete product displays and educate customers
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Studies
East Coweta High School
2015
Skills
- Complaint resolution
- Sales expertise
- Money handling abilities
- Creative problem solving
- POS
- Systems expert
- Technical Support
- Shipping procedures understanding
- Safety program development
- Implementing policies
- Teamwork
- Closing Procedures
Timeline
Merchandise Team Lead
Sam's Club
08.2022 - Current
Store Manager
Xfinity Store By Comcast
01.2022 - 05.2022
Assistant Store Manager
Xfinity Store By Comcast
10.2021 - 01.2022
Customer Service Representative
Tim Harvey Investments Inc
03.2021 - 10.2021
Cable Technician
Comcast
02.2020 - 01.2021
Safety and Inventory Manager
Mega Granite & Marble
07.2017 - 10.2019
Merchandiser
Academy Sports + Outdoors
10.2016 - 07.2017
Studies
East Coweta High School