Mitchell Christiansen
Fall River,WI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
General Manager
Wagners
08.2016 - 03.2024
- Developed and implemented operational strategies to improve efficience, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
General Manager of Operations
Capri Steakhouse
02.2009 - 07.2016
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the business.
- Oversaw daily operations of multiple positions, ensuring compliance with established protocols.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Managed training programs for new employees, including orientation and onboarding activities.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
General Manager of Operations
Heartland Automation
04.2005 - 12.2009
- Developed and implemented operational policies and procedures to improve efficiency.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Built strong operational teams to meet process and production demands.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Education
High School Diploma -
Fall River School
Fall River, WI06.2004
Skills
- Microsoft Office
- Staff Supervision
- Workflow Planning
- Sales
- Service Quality Improvement
- Quality Management
- Profit and loss accountability
- Staff Training and Development
- Staff Management
- Performance Improvements
- Sales Team Development
- Facility Management
- Skilled negotiator
- Inventory Control
- Operations Management
- Policy/program development
- Employee Scheduling
Timeline
General Manager
Wagners
08.2016 - 03.2024
General Manager of Operations
Capri Steakhouse
02.2009 - 07.2016
General Manager of Operations
Heartland Automation
04.2005 - 12.2009
High School Diploma -
Fall River School
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