MITCHELL CLEM
Bedford
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher Office Assistant
Hubbard's Express Air Freight
11.2018 - Current
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Created daily logs of dispatched vehicles and personnel.
- Entered data into computer systems to track dispatched items.
- Provided customer service support to clients seeking assistance with transportation services.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Developed strategies for improving communication among drivers, customers and dispatchers.
- Tracked shipments using GPS technology in order to provide real-time status updates.
- Managed inventory of parts needed for emergency repairs while out on the road.
Dispatcher Office Assistant
LKQ Corporation - Keystone Automotive
10.2016 - 11.2018
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Entered data into computer systems to track dispatched items.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Reviewed and approved vendor invoices.
- Monitored office services mailbox for business support needs and requests.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
Senior Manager
AMC Theaters
11.2014 - 10.2016
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for senior management review.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Partnered with IT to design, develop and implement technology-based solutions.
Area Manager
Amazon
08.2012 - 11.2014
- Developed and implemented logistics strategies to improve efficiency and reduce costs.
- Managed daily operations of distribution centers, warehouses, and transportation fleets.
- Analyzed customer requirements for delivery schedules, order processing, inventory management, and cost control.
- Coordinated with internal departments to ensure timely shipment of goods in accordance with customer needs.
- Tracked shipments using GPS systems to monitor progress throughout the entire journey.
- Identified opportunities for improvement through data analysis of supply chain performance.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
Senior Manager
Harkins Theatres
04.2006 - 05.2012
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Education
Associate of Applied Science - Computer Science
Mountain View College
Dallas, TX05.1995
Skills
- Excel Spreadsheets
- Report Writing
- Professional and Mature
- Records Management
- Documentation and Recordkeeping
- Logistical Planning
Certification
- Licensed CompTIA A+ - 2023
Timeline
Dispatcher Office Assistant
Hubbard's Express Air Freight
11.2018 - Current
Dispatcher Office Assistant
LKQ Corporation - Keystone Automotive
10.2016 - 11.2018
Senior Manager
AMC Theaters
11.2014 - 10.2016
Area Manager
Amazon
08.2012 - 11.2014
Senior Manager
Harkins Theatres
04.2006 - 05.2012
Associate of Applied Science - Computer Science
Mountain View College
- Licensed CompTIA A+ - 2023
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