Mitchell Cochran
North Tonawanda,NY
Summary
To seek and maintain a full-time employment position that offers professional challenges using my interpersonal, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
GEICO, Government Employees Insurance
08.2021 - Current
- Managed repair facility franchise, overseeing labor and part negotiations with shops and ensuring timely repairs at an average of 50-60 new claims per week. Assessed supplemental work throughout repair process.
- Authorizing payments to repair facilities for completed work in compliance with state and industry guidelines.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
Lead Sales Associate
Guitar Center
01.2020 - 08.2021
- Managed daily store operations, overseeing opening/closing procedures, drawer funding, bank deposits, inventory management, and scheduling.
- Maintained store visual standards by setting up window and interior displays according to merchandising guidelines.
- Trained, coached, and mentored new sales associates for consistent performance across all metrics.
- Handled challenging customer service situations with tact and diplomacy to ensure satisfactory outcomes for all parties involved.
New Business Representative
Better Business Bureau
03.2019 - 01.2020
- Organized and participated in trade shows, industry conferences, and other events to promote brand awareness and generate leads.
- Achieved and consistently exceeded sales targets by focusing on key performance indicators, adjusting strategies as needed for optimal results.
- Generated leads through cold calling, networking events, and customer referrals for consistent pipeline growth.
Sales Associate
Allstate
03.2017 - 03.2019
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs. Recommended type and amount of coverage based on analysis of customers' circumstances.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Education
No Degree - General Studies
SUNY Niagara
Sanborn, NYSkills
- Integrity and Ethics
- Strong analytical skills
- Industry Regulations Knowledge
- Risk Assessment
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Customer service expertise
Certification
- Independent Adjuster License – Department of Insurance. Currently licensed in New York and Florida.
- I-CAR Platinum Level Certification
- S/P2 Claims Staff Certified
Timeline
Auto Damage Adjuster
GEICO, Government Employees Insurance
08.2021 - Current
Lead Sales Associate
Guitar Center
01.2020 - 08.2021
New Business Representative
Better Business Bureau
03.2019 - 01.2020
Sales Associate
Allstate
03.2017 - 03.2019
No Degree - General Studies
SUNY Niagara
Similar Profiles
Julie MengJulie Meng
Auto Bundle Specialist at GEICO, Government Employees InsuranceAuto Bundle Specialist at GEICO, Government Employees Insurance
DYLAN LOESCHERDYLAN LOESCHER
Leaders at GEICO, Government Employees InsuranceLeaders at GEICO, Government Employees Insurance
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Danielle JimersonDanielle Jimerson
Customer Service Representative at GEICO, Government Employees InsuranceCustomer Service Representative at GEICO, Government Employees Insurance
Lillian CookLillian Cook
Childwatch Aid at YMCAChildwatch Aid at YMCA