Mitchell Czech
Summary
Experienced individual with multiple years of customer service and Microsoft programs experience seeking employment with a stable company where I can utilize my skills and abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Manager
Diehl Automotive of Hermitage
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
General Sales Manager
Diehl Automotive of Grove City
12.2021 - 06.2024
- Monitored customer satisfaction levels and took corrective action when needed.
- Collaborated with marketing team to develop promotional campaigns.
- Developed and implemented strategies to increase sales revenue.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
- Conducted regular training sessions for new sales personnel.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Maintained accurate records of all transactions in the company's CRM system.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with vendors and suppliers for better pricing terms.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Identified areas needing improvement in order to maximize efficiency.
- Utilized data analytics tools to monitor progress against set targets.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Manager
Diehl Automotive of Grove City
04.2021 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Finance Manager
Diehl Automotive of Grove City
08.2019 - 04.2021
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Commercial Sales Manager
Diehl Automotive of Grove City
08.2019 - 12.2020
- Maintained relationships with existing clients by providing superior customer service.
- Maintained effective customer communications and built strong customer relationships.
- Visited and investigated local companies to determine and meet exact needs.
- Analyzed competitor markets and reviewed trends.
Sales Associate
Diehl Automotive of Grove City
06.2018 - 08.2019
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Universal Banker
Citizens Bank
10.2016 - 05.2018
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Developed relationships with business owners to promote commercial banking services.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Educated customers about the features of different types of bank accounts available.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Completed daily cash balancing and operated ATMs.
Assistant Office Manager
LDC Industrial Inc.
10.2015 - 10.2016
- Kept track of job numbers
- Documented which foreman was on each job
- Coordinated appropriate work orders for specific job
- Processed and tracked billing in multiple company accounts
- Handling company phone calls and customer requests
- Working with customers involving job quotes
- Proficient work with Microsoft Word, Outlook, Excel, and QuickBooks.
Material Analyst
USIS/NT Concepts
10.2014 - 04.2015
- Entered data while abiding by all company expectations
- Sorting and filing of confidential material
- Review criminal rap sheets for pertinent information
- Background investigation
- Submit messages to field personal regarding individual cases
- Work with Microsoft Outlook, Word, Excel
- Match identifiable information with appropriate cases.
Data Support Clerk
USIS/NT Concepts
01.2013 - 10.2014
- Entered data while abiding by all company expectations
- Sorting and filing of confidential material
- Review criminal rap sheets for pertinent information
- Background investigation
- Submit messages to field personal regarding individual cases
- Work with Microsoft Outlook, Word, Excel.
Education
Certificate Motorcycle Technology -
Motorcycle Mechanics Institute (MMI)
Phoenix, AZHigh School Diploma/College Prep -
Moniteau Jr. / Sr. High School
West Sunbury, PASkills
- Upselling
- Inventory Control
- Customer Needs Assessment
- Product Sales
- Outgoing Personality
- Relationship selling
- Problem-Solving
- Positive and professional
- Cash Handling Accuracy
- Sales Forecasting
- Relationship Building
- Energetic self-starter
- Verbal/written communication
- Teamwork and Collaboration
- Negotiation Tactics
- Listening Skills
- Advertising and marketing
- Sales Coaching
- Employee Coaching
- Leadership and team building
- Automotive systems
- 4-Time Mark of Excellence Recipiant from General Motors
Accomplishments
- Consistently turning 100% of used car inventory month over month.
- Consistently exceeding manufacturers objectives on a monthly basis.
References
References available upon request.
Timeline
Sales Manager
Diehl Automotive of Hermitage
07.2024 - Current
General Sales Manager
Diehl Automotive of Grove City
12.2021 - 06.2024
Sales Manager
Diehl Automotive of Grove City
04.2021 - 12.2021
Finance Manager
Diehl Automotive of Grove City
08.2019 - 04.2021
Commercial Sales Manager
Diehl Automotive of Grove City
08.2019 - 12.2020
Sales Associate
Diehl Automotive of Grove City
06.2018 - 08.2019
Universal Banker
Citizens Bank
10.2016 - 05.2018
Assistant Office Manager
LDC Industrial Inc.
10.2015 - 10.2016
Material Analyst
USIS/NT Concepts
10.2014 - 04.2015
Data Support Clerk
USIS/NT Concepts
01.2013 - 10.2014
High School Diploma/College Prep -
Moniteau Jr. / Sr. High School
Certificate Motorcycle Technology -
Motorcycle Mechanics Institute (MMI)
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