Mitchell Dirnberger
Deer Park,IL
Summary
Proven leader and persuasive communicator, adept in objection handling and CRM software, boosted sales and customer satisfaction at Well Expert. Leveraging an entrepreneurial mindset and exceptional relationship-building skills, consistently exceeded targets, enhancing team efficiency and client retention.
Overview
8
8
years of professional experience
Work History
Phone Sales Associate
Well Expert
03.2024 - Current
- Developed personalized scripts for various product offerings, improving effectiveness of sales presentations.
- Participated in weekly team meetings, contributing valuable insights towards achieving collective goals and objectives.
- Adapted sales approach based on individual customer needs, leading to successful conversion rates.
- Served as a brand ambassador for the company, reflecting a positive and professional image in all customer interactions.
- Utilized CRM software to track customer interactions efficiently, ensuring accurate records were maintained for future reference.
- Retained existing clients through relationship-building efforts focused on delivering consistently excellent service.
- Maintained an organized call log system for efficient follow-ups on leads and callbacks.
- Established rapport with customers, building trust that led to increased referrals and repeat business.
- Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
- Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
- Exceeded monthly sales targets through persistent outreach and persuasive sales techniques.
- Monitored industry trends and competitor activities, staying informed on market changes that could impact sales strategies.
Door-to-Door Sales Representative and Technician
Weedman Lawn Care
05.2023 - 12.2023
- • Conducted door-to-door sales activities promoting Weed Man's lawn care services, consistently meeting and exceeding weekly and monthly sales targets.
- • Engaged potential customers with professionalism and effectively communicated the benefits of Weed Mas services.
- • Generated leads and established a robust customer base through strategic door-to-door sales techniques.
- • Provided excellent customer service by addressing inquiries and concerns promptly.
- • Collaborated with team members to contribute to the overall success of the sales team.
- • Demonstrated strong interpersonal and communication skills in building positive customer relationships.
- • Adapted sales strategies to diverse customer profiles and effectively closed sales opportunities.
- • Applied fertilizers, pesticides, and other lawn care products following company guidelines to ensure the health and vitality of customer's lawns.
- • Conducted thorough assessments of customer's; properties, identifying specific lawn care treatment needs.
- • Operated and maintained application equipment safely and efficiently.
- • Communicated effectively with customers, addressing inquiries, and providing tailored recommendations for lawn care.
- • Adhered to safety protocols and regulations, ensuring a secure working environment.
- • Utilized strong attention to detail and problem-solving skills to deliver high-quality lawn care treatments.
- • Demonstrated flexibility to work outdoors in various weather conditions, contributing to the overall success of the lawn care team.
Operations Manager
Chick Fil A
10.2016 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Some College (No Degree) - Finance
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Finance
Lake Forest College
Lake Forest, ILSkills
- Goal-Oriented
- Organization
- Objection handling
- Persuasive Speaking
- Building rapport
- Performance Tracking
- CRM Software
- Relationship Building
- Account Management
- Entrepreneurial Mindset
Accomplishments
- Supervised team of 15+ staff members.
- Broke first day, and month sales records while door knocking for Weedman.
- Broke first day, and month sales records at Well Expert.
- Broke sales record for one calendar month, in my first month at Well Expert.
- Nationally ranked Collegiate Handball player.
- Collected and presented consumption date to assist and acquiring another restaurant within the Chick-fil-a franchise.
Timeline
Phone Sales Associate
Well Expert
03.2024 - Current
Door-to-Door Sales Representative and Technician
Weedman Lawn Care
05.2023 - 12.2023
Operations Manager
Chick Fil A
10.2016 - 08.2022
Some College (No Degree) - Finance
Southern New Hampshire University
Some College (No Degree) - Finance
Lake Forest College