Mitchell Escobedo
Pharr,TX
Summary
Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
ROI Call Center Solutions - Healthmine
Work From Home - Bilingual Agent
09.2023 - Current
- Managed high call volumes for 16 Health Plans while providing exceptional customer support and maintaining professional composure.
- Developed communication materials for employee understanding of complex total rewards policies and procedures for health actions completed
- Improved employee satisfaction by developing and implementing comprehensive total rewards strategies that they would receive for current year
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained high-quality service standards for all inbound calls and outbound ensuring prompt and accurate assistance.
Tyme Global Technologies Advice Insurance
Work From Home - Bilingual Agent
07.2021 - 01.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Ability to aggressively pursue sales through innovate marketing
- Handled high volume of outbound calls per shift to offer callers product and service information and generate quotes, problem-solving and timely support, ensuring positive client experiences.
Server
Taqueria Sheko's
06.2020 - 09.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Chili's Restaurant
05.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Super Cream Restaurant
04.2017 - 05.2018
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
RDA - Registered Dental Assistant
South Texas Vocational Technical Institute
Corpus Christi, TX12.2023
High School Diploma -
Pace Early College High School
314 W Los Ebanos Blvd, Brownsville, TX 78520 · ~4506.2020
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Communicating with clients
Languages
Spanish
Native or Bilingual
Timeline
ROI Call Center Solutions - Healthmine
Work From Home - Bilingual Agent
09.2023 - Current
Tyme Global Technologies Advice Insurance
Work From Home - Bilingual Agent
07.2021 - 01.2022
Server
Taqueria Sheko's
06.2020 - 09.2021
Server
Chili's Restaurant
05.2020 - 04.2021
Server
Super Cream Restaurant
04.2017 - 05.2018
RDA - Registered Dental Assistant
South Texas Vocational Technical Institute
High School Diploma -
Pace Early College High School
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