Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Ferdig

Mount Clemens,MI

Summary

Dynamic Deli Manager at Kroger with a proven track record in enhancing customer satisfaction and team morale. Expert in inventory management and staff training, I successfully maintained high-quality standards and reduced turnover rates through effective leadership and collaboration. Committed to sanitation standards, I ensured compliance while promoting a positive work environment.

Overview

11
11
years of professional experience

Work History

Deli Manager

Kroger
02.2015 - 09.2024
  • Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
  • Delivered front-end support to staff during rush periods.
  • Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
  • Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
  • Set and enforced high-quality standards for deli products, ensuring that all offerings met or exceeded company guidelines as well as customer expectations.
  • Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
  • Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
  • Purchased products for deli department according to store product guidelines.
  • Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
  • Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

Line Cook

Oakridge Golf Course
10.2016 - 09.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.

Material Handler

Hicks Plastics Co
01.2014 - 03.2015
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Education

High School Diploma -

Mount Clemens
Mount Clemens, MI
06-2002

Skills

  • Customer service
  • Task delegation
  • Employee supervision
  • Inventory management
  • Team direction
  • Ordering supplies
  • Staff training
  • Product rotation
  • Sanitation standards
  • Waste reduction
  • Sales promotion
  • Cleaning & sanitation
  • Team collaboration

Timeline

Line Cook

Oakridge Golf Course
10.2016 - 09.2021

Deli Manager

Kroger
02.2015 - 09.2024

Material Handler

Hicks Plastics Co
01.2014 - 03.2015

High School Diploma -

Mount Clemens

Similar Profiles

CREATE PROFILE
Mitchell Ferdig