Mitchell Ford
Winter Garden ,FL
Summary
Experienced Claims Adjuster with five years career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
8
8
years of professional experience
Work History
Independent Property Claims Adjuster
Ford Adjusting Services LLC
Winter Garden , FL
2019.02 - Current
- Negotiated settlement with claimants or attorneys representing claimants in order to resolve disputes.
- Developed strategies for handling difficult negotiations between parties involved in a dispute over an insurance claim.
- Conducted on-site visits to inspect damaged properties for accuracy in assessing damages or losses.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Documented all findings from inspections and investigations into reports that are easily understood by others within the organization.
- Monitored progress on open claims in order to ensure timely resolution according to established guidelines.
- Created detailed estimates from the documented damages
Assistant General Manager
Feltrim Resorts
Haines City , FL
2018.01 - 2019.09
- Ensured that customer service standards were met or exceeded at all times.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified opportunities for cost savings and operational efficiency improvements.
- Implemented new technologies into existing systems in order to streamline processes.
- Planned corporate retreats for business clients using a variety of amenities offered by the resort.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
Operations Manager
Feltrim Group
Davenport , FL
2015.12 - 2018.01
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
High School Diploma -
Windermere Preparatory School
Windermere, FL05.2011
Skills
- Claims Processing
- Relationship Building
- Settlement Negotiations
- Critical Thinking
- Property Adjusting
- Team Leadership
- Claims Investigation
Timeline
Independent Property Claims Adjuster
Ford Adjusting Services LLC
2019.02 - Current
Assistant General Manager
Feltrim Resorts
2018.01 - 2019.09
Operations Manager
Feltrim Group
2015.12 - 2018.01
High School Diploma -
Windermere Preparatory School
Similar Profiles
Lazaro DominguezLazaro Dominguez
Computer Tech Specialist at Preferred Adjusting Services, LLCComputer Tech Specialist at Preferred Adjusting Services, LLC
Meghan AndersonMeghan Anderson
Office Manager at Anderson Adjusting, LLCOffice Manager at Anderson Adjusting, LLC
Daniel McLaughlinDaniel McLaughlin
Property Field Adjuster at DM Adjusting LLCProperty Field Adjuster at DM Adjusting LLC