Mitchell Ford
Winter Garden ,FL
Summary
Experienced Claims Adjuster with five years career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
8
8
years of professional experience
Work History
Independent Property Claims Adjuster
Ford Adjusting Services LLC
Winter Garden , FL
02.2019 - Current
- Negotiated settlement with claimants or attorneys representing claimants in order to resolve disputes.
- Developed strategies for handling difficult negotiations between parties involved in a dispute over an insurance claim.
- Conducted on-site visits to inspect damaged properties for accuracy in assessing damages or losses.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Documented all findings from inspections and investigations into reports that are easily understood by others within the organization.
- Monitored progress on open claims in order to ensure timely resolution according to established guidelines.
- Created detailed estimates from the documented damages
Assistant General Manager
Feltrim Resorts
Haines City, FL
01.2018 - 09.2019
- Ensured that customer service standards were met or exceeded at all times.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified opportunities for cost savings and operational efficiency improvements.
- Implemented new technologies into existing systems in order to streamline processes.
- Planned corporate retreats for business clients using a variety of amenities offered by the resort.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
Operations Manager
Feltrim Group
Davenport , FL
12.2015 - 01.2018
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
High School Diploma -
Windermere Preparatory School
Windermere, FL05.2011
Skills
- Claims Processing
- Relationship Building
- Settlement Negotiations
- Critical Thinking
- Property Adjusting
- Team Leadership
- Claims Investigation
Timeline
Independent Property Claims Adjuster
Ford Adjusting Services LLC
02.2019 - Current
Assistant General Manager
Feltrim Resorts
01.2018 - 09.2019
Operations Manager
Feltrim Group
12.2015 - 01.2018
High School Diploma -
Windermere Preparatory School
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