Mitchell Friesenhahn
Midland,TX
Summary
Dynamic branch manager with a proven track record at Megas Manufacturing, excelling in operations management and account management. Enhanced client loyalty through strategic relationship building. Skilled in team supervision and optimizing workflows, consistently achieving objectives while fostering a collaborative environment.
Overview
7
7
years of professional experience
Work History
Branch Manager
Megas Manufacturing
08.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Outside Sales Representative
Megas Manufacturing
02.2019 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Senior Field Technician
Megas Manufacturing
08.2020 - 05.2024
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Calibrated new and existing equipment for optimal performance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Improved team efficiency by implementing new troubleshooting protocols and procedures for field technicians.
- Scheduled and led training program's to introduce and show how breakdown and repair our products
- Performed regular inventory audits to ensure proper stock levels were maintained at all times, avoiding unnecessary delays or additional costs due to insufficient resources available on site.
Branch Manager
Megas Manufactruing
02.2019 - 06.2020
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Met deadlines by proactively managing tasks and streamlining processes.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Handled on site technical and manufacturing problems throughout my area (between Bryan Tx and Laredo Tx)
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Warehouse Lead
Megas Manufacturing
09.2018 - 02.2019
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
Education
Texas State University
San Marcos, TXHigh School Diploma -
Boerne Champion High School
Boerne, TX06-2016
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Team supervision
- Account management
Timeline
Branch Manager
Megas Manufacturing
08.2022 - Current
Senior Field Technician
Megas Manufacturing
08.2020 - 05.2024
Outside Sales Representative
Megas Manufacturing
02.2019 - Current
Branch Manager
Megas Manufactruing
02.2019 - 06.2020
Warehouse Lead
Megas Manufacturing
09.2018 - 02.2019
Texas State University
High School Diploma -
Boerne Champion High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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