Mitchell Gallignano
Cape Coral,FL
Summary
Clinic Administrator 4+ years coordinating doctors and nurses and patient relationships in large, medical practice. Point of contact with patients when dealing with complaints or disputes. Dealt directly with insurance companies to provide easy payment for patient needs. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Administrator
Wellmed Medical Group
2022.08 - Current
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Partnered with clinic staff to manage patient satisfaction.
- Observed staff performance to monitor conflict management and performance skills.
- Oversaw facility maintenance initiatives, ensuring a clean, safe environment for both patients and staff members alike.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
Clinic Supervisor
Fort Myers Internal Medicine
2020.11 - 2022.08
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
Medical Assistant
Fort Myers Internal Medicine
2017.11 - 2020.11
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant Intern
Primary Care Associates
2017.10 - 2017.11
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Floor Technician
Gulf Coast Health And Rehabilitation Center
2016.11 - 2017.06
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Quietly waxed, buffed and vacuumed floors.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
Education
Bachelor of Science - Healthcare Administration
Rasmussen College
Fort Myers, FL06.2025
Associate of Science - Healthcare Administration
Rasmussen College
Fort Myers, FL06.2023
Skills
- Office Administration
- Healthcare management
- Appointment Scheduling
- Patient Relations
- Clinical management
- Employee Training
- Administrative Leadership
- Healthcare administration
- Employee Supervision
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Process Improvement
Certification
Certificate in Medical Assistant - September 2017
CPR Certified - 2024
Timeline
Clinic Administrator
Wellmed Medical Group
2022.08 - Current
Clinic Supervisor
Fort Myers Internal Medicine
2020.11 - 2022.08
Medical Assistant
Fort Myers Internal Medicine
2017.11 - 2020.11
Medical Assistant Intern
Primary Care Associates
2017.10 - 2017.11
Floor Technician
Gulf Coast Health And Rehabilitation Center
2016.11 - 2017.06
Bachelor of Science - Healthcare Administration
Rasmussen College
Associate of Science - Healthcare Administration
Rasmussen College
Certificate in Medical Assistant - September 2017
CPR Certified - 2024
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