Mitch Greathouse
Houston,TX
Summary
Results-driven and successful team player in the business vertical with 9 years of experience in Management, Operations, Insurance/Risk, Project Management, and IT Support. Expertise in leadership, team-building, HR, claims coordination, and analytics. Seeking to leverage skills to drive company growth and enhance team collaboration.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Claims Coordinator
MainSail Corporate Solutions
Remote
08.2023 - Current
- Managed the end-to-end claims process, acting as liaison between clients, claimants, and insurance adjusters to ensure timely, accurate and empathetic claim resolution. (workers compensation, bodily injury, property damage and general liability for multiple clients)
- Managed and Maintained client claim updates and information by ensuring accuracy and organization of claim material.
- Assisted directly with the Director of Risk and Compliance to ensure deliverable resolution, accuracy, and compliance with company policies and regulatory requirements.
Operations Manager
MainSail Corporate Solutions
Remote
08.2023 - Current
- Managed Human Resources operations, including onboarding, training, payroll, benefits, and team culture initiatives.
- Led Accounts Payable and Accounts Receivable functions, ensuring accurate client billing, expense tracking, and timely payment processing.
- Co-Managed IT operations by coordinating employee technical support and technology resources.
- Managed Multi-Client Reporting Hotline (Workplace Ethics)
IT Support Engineer
Sunbird Computing
Remote
03.2023 - Current
- Provided direct technical support assistance across various platforms for multiple clients.
- Used ticketing systems to manage and process support actions and requests for clients.
- Configured hardware, software, internal policies on standardized software, security deployments, and granted system permissions to new and existing client employees.
- Assisted in the front and back-end of website creation, monitoring and maintenance, implemented site alterations per client requests to maintain accuracy, functionality and efficiency.
- Utilized RMM platforms for the creation, monitoring, and maintenance of company and client sites and servers to maximize performance, efficiency and functionality.
- Managed the regular monitoring and maintenance of client Fortigate firewall firmware to ensure security parameters met client specifications.
Data Analyst/Operations Manager
DigiSolve Solutions
Remote
02.2022 - 06.2023
- Developed BI dashboards and SharePoint host sites utilizing Power BI, Tableau, ETL, and KPI metrics visualizations.
- Maintained multiple client dashboards daily, ensured data was updated and of excellent quality, and implemented client changes directly.
- Presented and instructed dashboards and SharePoint sites to clients and executives to ensure proper functionality and competency.
- Managed business development through marketing services via prospecting, and social media management.
- Responsible for drafting and implementing the new hire onboarding plan and training
- Collaborated with team to ensure projects were completed on time, maintained functionality, and met all performance and compliance goals.
Project/Claims Coordinator
MainSail Corporate Solutions
Remote
02.2021 - 02.2022
- Managed client projects by managing deadlines and adjusting workflows to ensure efficiency.
- Managed and documented claim updates (worker's compensation, bodily injury, property damage, and general liability for several clients)
- Verified quality of deliverables and conformance to specifications for the Client.
- Assisted with the recruitment of new staff, onboarding and training of new hires.
Assistant General Manager
WhichWich
San Marcos, TX
06.2015 - 02.2021
- Supervised, hired, and trained employees while creating efficient work schedules and assisting with payroll.
- Managed a team of 30 employees daily to maintain workspace functionality and efficiency.
- Specialized in supervising, hiring and training employees. Created efficient and effective work schedules, and assisted in payroll.
- Drafted and implemented the new hire onboarding plan to create a functional and efficient onboarding process.
- Ensured new hires were trained accordingly and met all company and compliance standards.
- Maintained day-to-day operations by assisting the general manager and meeting all deadlines and compliance regulations.
Education
Bachelor of Business Administration - Computer Information Systems - CIS
Texas State University
San Marcos, TX05-2021
Skills
- HR management
- Payroll & Benefits Administration
- AP/AR & Client Invoicing
- Process Improvement
- Client Relations
- Claims Management
- Claims Analysis
- Client Advocacy/Empathy
- Project Oversight
- Workflow Optimization
- Process Optimization
Certification
- 2023-06 Tableau Certified Data Analyst
- 2023-05 Microsoft Azure Fundamentals
- 2023-03 Microsoft Azure Security
- 2022-03 Microsoft SharePoint Admin
- 2022-03 Microsoft PowerBi Associate
- 2022-02 Microsoft Office 365 Suite Admin
- 2021-03 Project Management Professional
- All Certifications listed on LinkedIn profile
Timeline
Claims Coordinator
MainSail Corporate Solutions
08.2023 - Current
Operations Manager
MainSail Corporate Solutions
08.2023 - Current
IT Support Engineer
Sunbird Computing
03.2023 - Current
Data Analyst/Operations Manager
DigiSolve Solutions
02.2022 - 06.2023
Project/Claims Coordinator
MainSail Corporate Solutions
02.2021 - 02.2022
Assistant General Manager
WhichWich
06.2015 - 02.2021
Bachelor of Business Administration - Computer Information Systems - CIS
Texas State University