Mitchell Hager
London,OH
Summary
Self-starting Leader with proven expertise in operations management and team leadership, perfected at Alkire Kennels. Excelled in enhancing operational efficiency and employee satisfaction, achieving notable improvements in performance outcomes. Skilled in payroll processing and customer service, my approach significantly boosted revenue and fostered a positive work environment, demonstrating a commitment to excellence and innovation. I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
Alkire Kennels
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Improved kennel operations by implementing efficient scheduling and staff management strategies.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
Document Speciliast
Credit Union of Ohio
04.2019 - 08.2021
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Improved overall document quality by providing constructive feedback to colleagues during review sessions.
- Participated in ongoing training programs to stay current on industry trends, regulations, and best practices in loan processing.
- Managed a high volume of loan applications, consistently meeting or exceeding performance targets.
- Supported sales team by preparing pre-qualifications for prospective clients, boosting lead generation efforts.
Assistant Branch Manager
Pathways Financial Credit Union
04.2015 - 04.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
Kennel Manager
Riverside Drive Animal Care Center
05.2011 - 04.2016
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
- Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Managed scheduling, billing and payroll for staff of 10 kennel assistants.
Education
No Degree - Business Managment
Columbus State Community College
Columbus, OH High School Diploma -
Jonathan Alder
Plain City, OH05.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Employee relations and conflict resolution
- Decision-Making
- Staff Training
- Inventory Management
- Policies and procedures implementation
- Budget Planning
- Payroll Processing
Additional Information
I currently serve as the Director of Purebred Rescue Organization of Ohio (PRO). These duties include: managing a budget, donations and bank account for a non-profit, overseeing 25 volunteers, handling the care, record retention, behavior assessments and adoptions of 15-20 dogs monthly and conducting quarterly board meetings. I have been with PRO for over 10 years. My time volunteering for this amazing rescue has granted me skills in animal medical care, training, behavior consultations, marketing and fundraising. As Director of PRO I am also the Pets Uniting People Program coordinator at London Correctional Facility. This entails monitoring the dogs and inmates progress as a training team, weekly visits to ensure all protocols are being met and measuring a dogs success in the program.
Timeline
Operations Manager
Alkire Kennels
09.2021 - Current
Document Speciliast
Credit Union of Ohio
04.2019 - 08.2021
Assistant Branch Manager
Pathways Financial Credit Union
04.2015 - 04.2019
Kennel Manager
Riverside Drive Animal Care Center
05.2011 - 04.2016
No Degree - Business Managment
Columbus State Community College
High School Diploma -
Jonathan Alder
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