Mitchell Hammond

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

• Performs firefighting duties as assigned and according to the Paramedic/Firefighter’s certification level of a Firefighter I and II
• Performs complex diagnostic and medical procedures including, but not limited to: IV cannulation, endotracheal intubation, recognition of cardiac arrhythmias and administration of various medications
• Performs a thorough daily inspection of and maintains fire equipment, apparatus, narcotics, and facilities
• Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
• Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.

• Provide high quality pre-hospital advanced life support, including assessment, triage, and treatment utilizing standards and guidelines established by Flight Surgeon within scope of practice; assess the nature and extent of illness and injury to establish and prioritize care needed for safe transport of the critical patient to the appropriate facility in collaboration with pilots and flight crew
• Assists in pre-mission liftoff checklist and assists pilot as requested, i.e., radio, navigational, and visual observation activities
• Complies with safety standards to assure safety of self, aircrew personnel, patient, and equipment
• Maintains positive interpersonal relationships with colleagues, EMS representatives, hospitals and the public
• Enhanced patient comfort through compassionate communication techniques and adjusting treatment plans based on their unique histories or circumstances.

• Ensure safe transport of Critical Care/ALS patients via ambulance, as a member of Care Flight Ground
• Provide professional EMS care in a safe, timely manner according to departmental policies and procedures
• Assist CCFRN with delegated tasks related to the acute care of the patient
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
• Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
• Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
• Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.

• Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
• Facilitated onboarding of new unit members providing guidance on procedures and expectations.
• Managed travel arrangements for unit personnel, ensuring seamless coordination and adherence to policies.
• Contributed to a positive work environment by addressing concerns promptly and maintaining open lines of communication among staff.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.

• Entered data into system and updated customer contacts with information to keep records current.
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Input data and processed system change to generate accurate reports.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

GPA: 3.57

• Dean's List 2024

• 60 credit hours completed (51 Credit hours in Fire Science)
• GPA: 3.65
• Dean's List 2016-2018