Mitchell Hammons
Kingman,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Sales Manager /Customer Service Manager /Purchasing Agent
ATR Lighting Ent
Richland, MO
11.2005 - 08.2021
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Contacted customers to return routine and general calls promptly.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06.1976
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Time Management
Timeline
Sales Manager /Customer Service Manager /Purchasing Agent
ATR Lighting Ent
11.2005 - 08.2021
High School Diploma -
Bolsa Grande High School