Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Hanson

Field Service engineer
Dubuque,IA

Summary

Energetic Field Service Engineer with 20+ years background performing complex repairs, installations and troubleshooting primarily on medical imaging and lab equipment. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

25
25
years of professional experience

Work History

Field Service Engineer III

HealthTronics
07.2019 - Current
  • Repaired and calibrated X-Ray, lithotripsy, Laser, and Cryogenic units for end user.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Maintained tools and equipment, parts inventory and library of machine manuals.

Field Service Technician

Patterson Dental
11.2008 - 07.2019
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Discussed and recommended service options with customers and explained costs involved.

Technical Support Specialist

Mckesson HBOC
07.2000 - 11.2008
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Field Service Engineer III

GE OEC Medical Systems
11.1998 - 07.2000
  • Performed onsite installation, modification and maintenance of X-Ray, Urological rooms, and Lithotripsy equipment.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Education

Associate of Applied Science - Electronic Engineering

Hamilton Technical College
Davenport, IA
10.1987

Skills

  • Project Management
  • Worksite Supervision
  • Recordkeeping Requirements

Timeline

Field Service Engineer III

HealthTronics
07.2019 - Current

Field Service Technician

Patterson Dental
11.2008 - 07.2019

Technical Support Specialist

Mckesson HBOC
07.2000 - 11.2008

Field Service Engineer III

GE OEC Medical Systems
11.1998 - 07.2000

Associate of Applied Science - Electronic Engineering

Hamilton Technical College

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Mitchell HansonField Service engineer