Mitchell Hanson
North Branch,MN
Summary
I'm a highly motivated individual with the ability to learn and adapt to changing situations along with new challenges that I may encounter. I have a strong work ethic and great personal and professional communication skills. I come from a unique background in sales and customer service in the retail world. I've experienced the importance of managing payroll for my department and understanding the importance of sales, managing these numbers will lead to a successful department. I'm dedicated to growing as an individual and as a business professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Menards Inc.
Forest Lake, MN
11.2023 - Current
- Stocked products and faced products to maintain the store's appearance.
- Assists customers with any questions or concerns they have regarding products in the department.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Completed daily to-do list tasks
Delivery Coordinator
Menards Inc.
Forest Lake, MN
05.2023 - 11.2023
- Scheduled deliveries, monitored progress, and communicated updates to customers.
- Assisted in building deliveries for our customers.
- Helped other departments with getting products to our guests.
- Made sure our customers were getting the correct products that they ordered online to be picked up.
- Communicated with customers about online orders, and delivery to ensure customer satisfaction.
MN Twins Professional Sports Experience Program
Minnesota Twins
Minneapolis, MN
05.2023 - 06.2023
- Internship through Concordia St. Paul, where the class was held on Mondays for eight weeks at Target Field.
- In the class were heard from the CEO, VPs of different departments, entry-level employees, and managers of another department.
- Volunteered throughout our time at target field which allowed us to understand the behind-the-scenes of a major league baseball organization.
- The departments were baseball operations with technology, guest services, and ticket sales.
1st Assistant Department Manager
Menards Inc.
Forest Lake, MN
05.2022 - 05.2023
- Assisted Customers with product questions and concerns daily.
- Checked our department PTS (Payroll to sales report), to understand what we were spending on payroll and how much we were selling.
- Checked Email daily.
- Made sure all of our team members kept busy and were on task and completed jobs in a timely manner.
- Worked closely with General managers on payroll, staffing, customer issues.
- Trained team members on product knowledge and store policy.
- Made sure that our department was the best in the store and ready for our customers daily.
Sales Associate
Menards Inc.
Forest Lake, MN
08.2020 - 05.2022
- Assisted Customers will product questions and concerns with products.
- Organized the department and completed the daily to-do lists given by the manager on duty.
- Faced the shelves to bring the product to the edge to maintain the store's appeal to our customers.
- Helped customers locate products and checked store systems for merchandise at other stores.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Night Stocker
Menards Inc
Forest Lake, MN
01.2020 - 05.2020
- Make sure the shelves are full of merchandise from the overstock location.
- Assisted customers by finding items quickly and answering product knowledge and general store questions.
- Worked closely with the department managers to understand what needs to get done daily to have great success in the department.
- Made sure the department was kept clean, faced, and ready to be shopped the next day.
- Made sure to ask questions about the company and products to serve our customers.
Gate Attendant/Outside Yard Team Member
Mills Fleet Farm
Cambridge, MN
08.2018 - 01.2020
- Made sure when the customer came to the gate, explained where to find their products, and got them a warehouse team member to help them find it and load the product.
- Made sure the customer left with the correct product and the correct quantity of product, to ensure no losses in our inventory
- Trained new team members on the daily functions of the gate, along with different situations that could happen and how to handle those types of situations.
- Built in-store displays like snowblowers, grills, furniture, etc.
- Forklift trained
- Loaded customers with products, pallets of products, etc.
Sales Associate
Peterson's North Branch Mill
North Branch, MN
10.2017 - 02.2018
- Assisted customers with finding the correct feed for their livestock and pets.
- Assisted our customers with loading feed bags and merchandise into their vehicles.
- Maintained a tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and feed for optimal appearance.
- Provided exceptional services and pleasant shopping experiences to our customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor Of Arts-Health & Science - Sports Management
Concordia University-St. Paul
St. Paul, MN08-2024
Minor - Marketing Management
Concordia University St. Paul
Saint Paul, MN08-2024
Certificate - Business Essentials
Pine Technical And Community College
Pine City, MN05.2021
Associate of Arts - Liberal Arts And Sciences
Pine Technical And Community College
Pine City, MN05.2021
High School Diploma -
North Branch Area High School
North Branch, MN05.2019
Skills
- Adaptable
- Willing to Learn
- Quick decision making
- Goal oriented
- Team building leadership
- Problem anticipation and resolution
- Creative and innovative
- Relationship Building
- Customer service
- Critical thinking
- Proactive and focused
- Determined
- Leader
- Time management
- Attention to detail
Certification
Business Essentials Certification
References
References available upon request.
Timeline
Sales Associate
Menards Inc.
11.2023 - Current
Delivery Coordinator
Menards Inc.
05.2023 - 11.2023
MN Twins Professional Sports Experience Program
Minnesota Twins
05.2023 - 06.2023
1st Assistant Department Manager
Menards Inc.
05.2022 - 05.2023
Sales Associate
Menards Inc.
08.2020 - 05.2022
Night Stocker
Menards Inc
01.2020 - 05.2020
Gate Attendant/Outside Yard Team Member
Mills Fleet Farm
08.2018 - 01.2020
Sales Associate
Peterson's North Branch Mill
10.2017 - 02.2018
Bachelor Of Arts-Health & Science - Sports Management
Concordia University-St. Paul
Minor - Marketing Management
Concordia University St. Paul
Certificate - Business Essentials
Pine Technical And Community College
Associate of Arts - Liberal Arts And Sciences
Pine Technical And Community College
High School Diploma -
North Branch Area High School