Mitchell Hawkins
Akron,Ohio
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Territory Account Representative
Newark Element 14
04.2023 - Current
- Increased sales revenue by establishing and maintaining strong relationships with key accounts in the territory.
- Exceeded sales targets through effective territory management, account planning, and sales execution.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients'' unique needs.
- Improved customer satisfaction by providing timely and accurate product information, quotes, and order processing.
- Enhanced company reputation by delivering exceptional customer service, addressing concerns promptly, and resolving issues efficiently.
- Analyzed sales trends to identify areas of opportunity for growth within the territory.
Server
First Watch
04.2022 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Logistics Team Member
Estes Express
11.2020 - 05.2022
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Enhanced warehouse organization by implementing a new storage system, increasing space utilization and productivity.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Collaborated with cross-functional teams to optimize workflows, enhancing overall operational efficiency.
Manager
Chipotle
09.2010 - 11.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Bachelor of Science - Homeland Security/ Emergency Management
University of Akron
Akron08.2016
Bachelor of Science - Criminal Justice Technology
University of Akron
Akron, OH12.2013
Skills
- Client acquisition
- Business solutions
- Promotions Development
- Territory Management
- Account Servicing
- Averaging 27 APSH and 27 emails, daily
Accomplishments
Two time employee of the month in my first 9 months of employment.
Timeline
Territory Account Representative
Newark Element 14
04.2023 - Current
Server
First Watch
04.2022 - 04.2023
Logistics Team Member
Estes Express
11.2020 - 05.2022
Manager
Chipotle
09.2010 - 11.2020
Bachelor of Science - Homeland Security/ Emergency Management
University of Akron
Bachelor of Science - Criminal Justice Technology
University of Akron
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