Summary
Overview
Work History
Education
Skills
References
Key Qualifications
Affiliations
Languages
Timeline
Generic

Mitchell Hernandez

Columbus

Summary

Dynamic server and trainer with a proven track record at Brio Tuscan Grille, excelling in customer service and upselling techniques. Recognized for exceptional teamwork and adaptability, I effectively led training initiatives, enhancing service quality and guest satisfaction. Committed to maintaining high standards of food safety and fostering a positive dining experience.

Overview

17
17
years of professional experience

Work History

Server

Club Oceana
Beavercreek
04.2024 - 11.2024
  • Provided exceptional customer service, ensuring a memorable dining experience for guests.
  • Demonstrated in-depth knowledge of the seafood menu, including preparation methods and sourcing.
  • Recommended wine pairings and specialty dishes to enhance the dining experience.
  • Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Handled customer inquiries and concerns professionally, resolving issues promptly.
  • Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
  • Assisted in training new staff on service standards and restaurant protocols.

Server/Server Trainer/Server /Head Bartender

Brio Tuscan Grille
Beavercreek
07.2014 - 08.2025
  • Worked as a server at Brio for a few shorts before I Was quickly asked to become a trainer. Due to my very detailed knowledge of the restaurant and hospitality experience overall.
  • I lead a team of servers to adapt our culture and quality of service wanted from my bosses.
  • Upselling our menu items & daily specials prepared by our chef.
  • My knowledge of of bar also played a major role in my promotion.
  • I'm a fast learner & I pay attention to details.
  • I love advancing in companies that take pride in business.
  • Training/Coaching
  • Serving in private party events
  • Multiple task well
  • Nonverbal cues
  • Problem solving
  • Teamwork Decision
  • Adaptability
  • Collaborating with other employees on larger events/parties
  • Active listening
  • Customer service
  • Communication
  • Food safety
  • Teamwork
  • Organization
  • Detail oriented

Server/Server Trainer

Cheddar's Scratch Kitchen
Centerville
01.2020 - 04.2024
  • After completing a few months of serving at Cheddars, managers approached me to become a trainer.
  • I also lead our customer service online rating chart.
  • Trained new servers.
  • Provided excellent customer service.
  • Organized front of house procedures.
  • Assisted in many different areas of the restaurant.

Server

Flemings
Beavercreek
02.2019 - 11.2019
  • I work at Flemings briefly. My time was very educational and positive.
  • I learned a lot more about the service industry.
  • Working at Flemings opened the door to many different styles of high-quality service.
  • I used many of the skills I learned up to that point to secure and do my work there.

Server/Trainer/Team Lead/Host/Line Cook

Mimi's Café
08.2008 - 05.2011
  • Started as a Busser assistant for servers. Worked my way to team lead which I led for a few years.
  • Promoted multiple times in various positions.
  • Led our team in making decisions about what was happening during our shifts.
  • Making schedules.
  • Opening & Closing our restaurant.
  • Cash handling.
  • Running the expo & many other duties.
  • Assisting management with any responsibilities as needed.
  • Mainly responsible for the service of menu items and alcoholic and non-alcoholic beverages to guests courteously and efficiently by company standards.
  • Assists in the maintenance of the restaurant and equipment area via opening and closing checklists.
  • Directs, implements, and maintains a philosophy congruent with Company culture, which serves as a guide to all team members.
  • Courteously greeted and escorted guests to tables and assisted in seating guests in an efficient manner in accordance with company standards.
  • Assisted in preparing the restaurant for service and maintaining the cleanliness of the restaurant.
  • Responsible for training new waitstaff in food handling, hygiene, and safety procedures.
  • Assisted kitchen staff with food preparation.
  • Ensured that all guests received exceptional service.

Education

High School -

Belmont High School

Skills

  • Multiple task well
  • Nonverbal cues
  • Problem solving
  • Teamwork Decision
  • Adaptability
  • Collaborating with other employees on larger events/parties
  • Active listening
  • Customer service
  • Communication
  • Food safety
  • Teamwork
  • Patience
  • Empathy
  • Sales skills
  • Upselling
  • Attention to detail
  • Politeness
  • Positive attitude
  • Emotional intelligence
  • Conversational skills
  • A sense of humor
  • Reliability
  • Approachability
  • Write down orders accurately
  • Mention food modifications or customer preferences to the staff
  • Tactfulness
  • Critical thinking
  • Working under pressure
  • Stress management
  • Training/Coaching
  • Serving in private party events

References

  • Jamie Malone, Former Chef / Manager (Brio Tuscan Grille), (937) 219-7694
  • Caroline Lopez, Former Manager (Cheddar's Scratch Kitchen), (937) 439-4944
  • Morgan Crow, Co-Worker / Friend (Cheddar's Scratch Kitchen), (937) 626-8408
  • Darnell Rippley, (513) 364-6736

Key Qualifications

  • Multiple task well
  • Nonverbal cues
  • Problem solving
  • Teamwork Decision
  • Adaptability
  • Collaborating with other employees on larger events/parties
  • Active listening
  • Customer service
  • Communication
  • Food safety
  • Teamwork
  • Patience
  • Empathy
  • Sales skills
  • Upselling
  • Attention to detail
  • Politeness
  • Positive attitude
  • Emotional intelligence
  • Conversational skills
  • A sense of humor
  • Reliability
  • Approachability
  • Write down orders accurately
  • Mention food modifications or customer preferences to the staff
  • Tactfulness
  • Critical thinking
  • Working under pressure
  • Stress management
  • Training/Coaching
  • Serving in private party events

Affiliations

  • working out
  • hiking with my dog
  • gamer
  • hanging out family & friends

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Club Oceana
04.2024 - 11.2024

Server/Server Trainer

Cheddar's Scratch Kitchen
01.2020 - 04.2024

Server

Flemings
02.2019 - 11.2019

Server/Server Trainer/Server /Head Bartender

Brio Tuscan Grille
07.2014 - 08.2025

Server/Trainer/Team Lead/Host/Line Cook

Mimi's Café
08.2008 - 05.2011

High School -

Belmont High School

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Mitchell Hernandez