Mitchell Hoard
Colorado Springs,CO
Summary
Dedicated professional with a track record of exceeding objectives and delivering comprehensive support. Proficient in communication, data-driven decision-making, and IT support. Eager to apply these skills to excel in a data engineering role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Software Support Technician
Academy District 20
02.2022 - Current
- Proficient in Microsoft administration and Azure/Intune, including user account management,system configuration for a diverse userbase contributing to the efficient management of network and cloud resources.
- Implement & maintain robust security measures, including Identity and Access Management (IAM), to safeguard computer systems and sensitive data.
- Utilized ad-hoc and MYSQL Server to create custom queries, providing administrators with precise metrics for students, staff, and technology assets, enhancing data-driven decision-making.
- Championed the implementation of Tableau to optimize device tracking processes, empowering technicians to monitor and manage devices with heightened efficiency, resulting in improved operational workflows.
- Actively engage in cross-functional collaboration with colleagues to explore and implement cutting-edge technologies within the school district, ensuring alignment with industry trends and best practices.
Service Agent
W Hotels
03.2018 - 03.2020
- Successfully managed national conferences and executive events for groups consistently of 100-300 participants on average
- Restructured the check-in SOP's, which has led to the company being ranked as the Top Customer Experience Team for Marriott hotels with a 94% satisfaction hotel stay
Fiscal Security Supervisor/Maintenance Supervisor
Marine Corps
06.2013 - 06.2016
- Managed a 15-member security team, protecting 80k+ personnel globaly.
- Distinguished role with hazmat team and serving as lead electrical technician.
Education
Bachelor of Science - Data Science
Colorado Technical University
Colorado Springs, CO03.2025
Skills
- Detail Oriented
- Azure Administration
- Database Management
- ETL(Extract, Transform, Load)
- Hardware Troubleshooting
- Continuous Learner
- Communication
- Data Recovery
Certification
CompTia A+
Azure Fundamentals
Microsoft Office Associate 2019
Languages
Python
Limited Working
SQL
Limited Working
PowerShell
Limited Working
Accomplishments
- Was a runner-up for the classified staff member of the year for the school I worked for at Academy District 20.
- Was employee of the month 3 times at W hotels.
Timeline
IT Software Support Technician
Academy District 20
02.2022 - Current
Service Agent
W Hotels
03.2018 - 03.2020
Fiscal Security Supervisor/Maintenance Supervisor
Marine Corps
06.2013 - 06.2016
Bachelor of Science - Data Science
Colorado Technical University
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