Mitchell Howley
Jackson,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bakery Clerk
Polly's Grocery Store
Jackson, MI
09.2024 - 08.2025
- Managed daily inventory of baked goods, ensuring freshness and quality standards met consistently.
- Assisted customers with product selection, enhancing overall shopping experience through excellent service.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced till.
- Trained new staff on bakery operations and customer service protocols to ensure effective team integration.
- Collaborated with team members to streamline workflow during peak hours, improving service speed and efficiency.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Petition Circulator
Advanced Micro Targeting, Inc.
Orlando, FL
02.2022 - 07.2024
- Coordinated logistics for multiple projects, ensuring timely distribution of materials and resources.
- Improved workflow efficiency through process analysis and implementation of best practices.
- Mentored junior staff in operational procedures, enhancing team performance and knowledge retention.
- Developed training materials for new employees, promoting consistency in processes and safety protocols.
- Led initiatives to optimize resource allocation, resulting in improved project timelines and cost savings.
- Analyzed project outcomes to identify areas for improvement, driving continuous enhancement of operational strategies.
- Ensured compliance with healthcare regulations by accurately recording and maintaining patient records.
Technical Repair Representative & Retention Specialist
Spectrum (Charter Communication LLC)
Orlando, FL
02.2020 - 01.2022
- Diagnosed and resolved customer service issues related to telecommunications equipment and services.
- Coordinated repair schedules to ensure timely service delivery for equipment maintenance and upgrades.
- Managed inventory of replacement parts, ensuring availability for urgent repair needs.
- Collaborated with technical teams to escalate complex issues requiring advanced solutions.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Analyzed service feedback to identify trends and recommend enhancements to repair processes.
- Managed multiple simultaneous repair projects, prioritizing tasks based on urgency and complexity.
- Regularly updated knowledge of industry trends, tools, and techniques to stay current with best practices in device repair.
- Implemented quality control measures throughout each stage of the repair process to ensure work met or exceeded industry standards and customer expectations.
Customer Service Representative
7-Intouch
Altamonte Springs, FL
01.2018 - 11.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Streamlined complaint resolution processes, improving response times and service quality.
- Trained new team members on best practices and company policies for effective customer support.
- Managed high-volume calls, ensuring accurate information delivery and issue resolution.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Shift Lead
Walgreens
Sanford, FL
11.2016 - 01.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and compliance with company standards.
- Trained new associates on operational procedures, improving team performance and service quality.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Assisted in developing promotional displays, driving sales through effective merchandising strategies.
- Collaborated with management to streamline workflow processes, increasing operational efficiency and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High school or equivalent -
Bayside High School
Palm Bay, FL05.2015
Skills
- Customer Care
- Food preparation
- Bakery equipment knowledge
- Customer satisfaction
- PCI
- Restaurant experience
- Call center
- Leadership
- Driving
- Cash handling
- Team management
- Well organized and skilled at setting priorities
- Communication skills
- DHCP
- Customer Service
- Negotiation
- Supervising experience
- Research
- Food handling
- Customer service
- Management
- Sales
- CSR
- Restaurant management
- Reputation for high quality service and attention to detail
- Strong ability to recognize, analyze and solve problems
- Customer Support
- Goal oriented
- Objection handling
- Closing techniques
- Building rapport
- CRM software proficiency
- Follow-up calls
- Attention to detail
- Customer engagement
- Inbound and outbound calls
- Data entry
- Stress tolerance
- MS office
- Product and service sales
- Scripted calls
Certification
Driver's License
Timeline
Bakery Clerk
Polly's Grocery Store
09.2024 - 08.2025
Petition Circulator
Advanced Micro Targeting, Inc.
02.2022 - 07.2024
Technical Repair Representative & Retention Specialist
Spectrum (Charter Communication LLC)
02.2020 - 01.2022
Customer Service Representative
7-Intouch
01.2018 - 11.2019
Shift Lead
Walgreens
11.2016 - 01.2018
High school or equivalent -
Bayside High School