Mitchell Jean Pierre
Lehigh Acres,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
one place multi services
Lehigh Acres, FLORIDA
09.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Audit Intern
Valerio Canez
Port-au-prince, Haiti
08.2020 - 05.2024
- Assisted in the preparation of financial statements and reports for clients.
- Reviewed client documents to ensure accuracy and compliance with applicable laws and regulations.
- Prepared audit work papers, including trial balances, reconciliations, and other analysis.
- Participated in internal control testing procedures.
- Identified discrepancies between actual results and expected outcomes.
- Analyzed data from various sources to identify potential issues or areas for improvement.
- Assisted in the development of audit plans and strategies based on risk assessment procedures.
- Provided feedback on existing processes and procedures within the organization's internal control environment.
- Attended meetings with external auditors to discuss audit strategies and findings.
Education
Education Administration
EDSEG
HAITI01-2016
Skills
- Scheduling
- Data Entry
- Data Collection
- Product Knowledge
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
Languages
English
Limited
French
Native/ Bilingual
creole
Native/ Bilingual
Spanish
Elementary
Affiliations
Aside from having the abilities to learn rapidly, I am also able to multi-task if it is necessary for the success of the work to progress as efficiently as possible.
customer service
In order to serve my customers well, I am kind and patient; if they encounter problems, I endeavor to resolve them quickly, while doing my job well.
Timeline
Customer Service Representative
one place multi services
09.2024 - Current
Audit Intern
Valerio Canez
08.2020 - 05.2024
Education Administration
EDSEG
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