Mitchell Johns
Houston,TX
Summary
Well-qualified Assistant Leasing Manger with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Hanover Company
07.2023 - Current
- Call/Email all prospects and convert into on-site tours – follow up via email/phone until prospect’s no longer interested in leasing
- Assist residents with renewals, transfers, move-ins/move-outs making sure all documents have been signed and returned accordingly
- Assist Property Manager in maintaining property’s overall curb appeal by way of inspection compliance in line with Tour Route Readiness Standard
- Walk models, vacants and tour path to ensure a perfect product and report any liability problems noticed immediately
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Review and respond accordingly to our Global Service and Support Team to improve overall property operations.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
Problem Solve Manager
Amazon
09.2017 - 07.2023
- Overlooked a sub-department consisting anywhere from 20-30 people where staffed accordingly and designated daily tasks according to work in specific areas
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Defined problems to make decisions and moved forward to support quick resolution.
- Review shipments to ensure accuracy across all paths and timely shipping within entire warehouse
- Maintain effective communication with problem solve team as well as various Department Managers to resolve any shipping issues, reviewing procedures and working together to get shipments out for delivery in a timely manner
- In charge of training all new problem solvers across all paths within department to ensure proper training and understanding of the department.
Education
Bachelor of Science - Bachelors of Science
University of Houston
Houston, TX06.2024
Skills
- Management
- Problem solving
- Communication
- Leadership
- Building rapport
- Team Leadership
- Verbal and written communication
- Time Management
- Policy Implementation
- Complex Problem-Solving
Personal Information
References:
Krista Cook
Cara Mularski
Patrick Cook
Timeline
Assistant Manager
The Hanover Company
07.2023 - Current
Problem Solve Manager
Amazon
09.2017 - 07.2023
Bachelor of Science - Bachelors of Science
University of Houston
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