Mitchell J. Woytych
Plymouth,USA
Summary
Detail oriented, dependable and goal-driven professional. Assembled and managed team to accomplish the objective. Dedicated and willing to work long hours, flexible with time.
Knowledgeable Department Service Officer with strong background in service operations. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall operational efficiency. Demonstrated expertise in problem-solving and effective communication, ensuring smooth and productive interactions.
Overview
12
12
years of professional experience
Work History
Department Service Officer
Veterans of Foreign War
12.2015 - 06.2021
- Daily enter in data on Veteran into appropriate computer application
- Routinely answer questions received via e-mail and telephone from Veterans and County Veterans Service Officers
- Interview Veterans for VA benefits and assist them in the claims process
- Compile information received from Veterans and analyze to be sure substantially complete claims are submitted
- Assist in managing employees and office operations
- Extensive knowledge in VA laws and regulations, especially related to Pension and Compensation
- Submit claims on behalf of the Veteran
- Review completed award letters and ratings for any discrepancies by interpreting the laws, regulations and procedures to request re-adjudication of cases when needed
- Personally oversee scanning of all letters a Veteran receives from the VA, uploading them and organizing the information in the American Legion database
- Answer phone calls and report messages to proper receiver
- Work collaboratively with VA employees and claim representatives to assist Veterans and expedite the claims process
- Volunteer for homeless Veteran programs to network and obtain more resources for Veterans.
- Facilitate outreach to schools to assist Veterans and help create Veteran centers
- Possess lay medical knowledge to assure that all claimed issues are addressed timely and appropriately
- Understand and observe State and Federal laws for HIPPA, Privacy Act and Freedom of Information Act
- Safeguard all personally identifiable information of Veterans
- Created training programs for employees, members, medical professionals, colleges and government employees.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Led court cases for veterans benefits at the Veterans Benefits Administration.
- Managed 25,000 claimants and 4 direct employees.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Conducted regular training sessions for staff development and skills enhancement.
- Streamlined service processes for increased efficiency and improved customer experience.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Assisted in the successful launch of new products/services through effective support strategies.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Implemented new service strategies that resulted in reduced response times for customers.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Monitored industry trends to ensure services offered remained competitive in the market landscape.
Veteran Claim Representative
American Legion
12.2015 - 06.2021
- Led training for new employees, military bases, schools, different American Legion posts.
- Created membership SOP's to improve membership with younger veterans.
- Created claims for veterans and dependents.
- Knowledge of the 38 CFR veteran law.
- Led court cases to assist veterans in getting their disabilities.
- Offered support to new team members, acting as a mentor by sharing insights gained from years of experience in the field of claims handling procedures.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Decreased claim processing time by streamlining workflows and implementing efficient task prioritization.
- Increased customer retention through empathetic handling of difficult situations and providing appropriate solutions.
- Improved overall productivity with effective communication between team members and other departments.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Reviewed medical records diligently when necessary for injury-related cases ensuring correct assessment was made regarding the claim.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Outreach to veterans in need to assist with getting benefits and housing.
- Assisted colleagues with challenging cases, sharing expertise to reach successful outcomes for all parties involved.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
82nd Airborne Paratrooper
United States Army
08.2009 - 03.2014
- Managed import and export inventory while on post and in a deployed environment
- Trained and monitored new personnel on safety procedures, including, but not limited to how to operate hazardous materials and inventory maintenance
- Accountable for the upkeep and sustainability of multi-million dollar equipment
- Recommended cost savings to superiors on how reduce operational expenses by pushing out inventory and by managing the shipments coming in and out
- Became very involved with the customer side of the business, accounting, and the food preparation
- Coordinated personnel by assigning various tasks resulting in safe operation of a four million dollar piece of equipment
- Directed unit team members, through hands on demonstration, of proper food preparation keeping in accordance with United States Army food safety criteria
- Delegated responsibilities given by superiors, creating a sense of autonomy with direct reports
- Autonomy yielded successful completion of mission objectives
- Possess the ability to manage different personalities and set a plan for execution
- Improved unit cohesion through effective communication and leadership skills.
- Conducted high-risk air assault operations, ensuring safe execution and mission completion.
- Maintained proficiency in various weapons systems for enhanced combat readiness.
- Trained new paratroopers on best practices, fostering professional growth within the unit.
- Supported global contingency operations by rapidly deploying to areas of need on short notice.
- Maintained a high level of readiness by participating in regular drills and exercises.
- Operated as part of an elite unit tasked with special operations, demonstrating commitment to excellence under pressure.
- Developed strong teamwork skills through rigorous training exercises with fellow paratroopers.
- Upgraded equipment functionality by conducting thorough inspections and maintenance checks.
- Built trust among allies through joint military exercises promoting cooperation between nations.
- Increased team efficiency through the development and implementation of tactical strategies.
- Ensured the safety of fellow paratroopers with strict adherence to jump procedures and protocols.
Education
High School diploma -
Catholic Memorial High School
Waukesha, WI05.2005
Trained Food Specialist -
Fort Lee
Fort Lee, VA11.2009
Aerostat Certified -
Military
Iraq06.2011
Accredited -
American Legion Claims Representative
American Legion12.2015
Associate of Applied Science - Business Managment
Business Management
Waukesha, WI04-2017
Skills
- Management
- Time Management
- Technical Writing Skills
- Team Player
- Dependable
- Punctual
- Goal oriented
- Integrity
- Critical Problem Solving
- Budgeting
- Inventory and data
- Cross-selling and Up-selling
- Reporting and documentation
- Written and verbal communication
- Proficient in Microsoft Office
- Problem Solving
Skillsexperience
Daily enter in data on Veteran into appropriate computer application, Routinely answer questions received via e-mail and telephone from Veterans and County Veterans Service Officers, Interview Veterans for VA benefits and assist them in the claims process, Compile information received from Veterans and analyze to be sure substantially complete claims are submitted, Assist in managing employees and office operations, Extensive knowledge in VA laws and regulations, especially related to Pension and Compensation, Submit claims on behalf of the Veteran, Review completed award letters and ratings for any discrepancies by interpreting the laws, regulations and procedures to request re-adjudication of cases when needed, Personally oversee scanning of all letters a Veteran receives from the VA, uploading them and organizing the information in the American Legion database, Answer phone calls and report messages to proper receiver, Work collaboratively with VA employees and claim representatives to assist Veterans and expedite the claims process, Volunteer for homeless Veteran programs to network and obtain more resources for our Veterans, Facilitate outreach to schools to assist Veterans and help create Veteran centers, Possess lay medical knowledge to assure that all claimed issues are addressed timely and appropriately, Understand and observe State and Federal laws for HIPPA, Privacy Act and Freedom of Information Act, Safeguard all personally identifiable information of Veterans, Managed import and export inventory while on post and in a deployed environment, Trained and monitored new personnel on safety procedures, including, but not limited to how to operate hazardous materials and inventory maintenance, Accountable for the upkeep and sustainability of multi-million dollar equipment, Recommended cost savings to superiors on how reduce operational expenses by pushing out inventory and by managing the shipments coming in and out, Became very involved with the customer side of the business, accounting, and the food preparation, Coordinated personnel by assigning various tasks resulting in safe operation of a four million dollar piece of equipment, Directed unit team members, through hands on demonstration, of proper food preparation keeping in accordance with United States Army food safety criteria, Delegated responsibilities given by superiors, creating a sense of autonomy with my direct reports, Autonomy yielded successful completion of mission objectives, Possess the ability to manage different personalities and set a plan for execution
References
Sue Schroeder, Veteran and Scholarship Specialist, 800 Main Street, Pewaukee, WI, 53072, 262-691-5431, Edward Rausch IV, MOPH National Service Officer, 2044 S. 106th St, West Allis, WI, 53227, 414-477-9660, James Fialkowski, American Legion DSO, 5400 West National Ave., Milwaukee, WI, 53214, 414-902-5722, 414-721-8445, Zack Zdroik, Veteran Service Officer, 1609 17th Ave, South Milwaukee, WI, 53172, 414-840-8715, Gleb Sergeyev, Account Manager, S11 W29586 HWY 18, Waukesha, WI, 53188, 414-702-7777, Jason Grosskreutz, Senior Analyst, 2800 Minot Lane, Waukesha, WI, 53188, 262-470-1987
Key Qualifications
- Management
- Ability to calculated decisions
- Time Management
- Technical Writing Skills
- Team Player
- Accurate
- Computer Operating Skills
- Dependable
- Punctual
- Production work
- Goal oriented
- Integrity
- Reasonable
- Critical Problem Solving
- Budgeting
- Inventory and data
Timeline
Department Service Officer
Veterans of Foreign War
12.2015 - 06.2021
Veteran Claim Representative
American Legion
12.2015 - 06.2021
82nd Airborne Paratrooper
United States Army
08.2009 - 03.2014
High School diploma -
Catholic Memorial High School
Trained Food Specialist -
Fort Lee
Aerostat Certified -
Military
Accredited -
American Legion Claims Representative
Associate of Applied Science - Business Managment
Business Management
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