Mitchell Kannel

• Became a SME for EPPS(Learned the ins and outs of EPPS to be able to make adjustments as needed)
• Help implement and execute all rates to be pulled from epps program within Encompass (accel, HomeReady and all loan tiers)
• Handled daily tasks
• Started regular communication to MLO’s in effort to open lines of communication with MLO and IR as well as to help MLO’s take advantage of rates or communications to members
• Became a regular point of contact for MLO’s when it comes to pricing questions or help with pulling rates and other training opportunities
• Process monthly reporting to outside FI participations
• Process the delivery of loans sold to Fannie Mae and Freddie Mac

• Self-motivated, with a strong sense of personal responsibility
• Learned and adapted quickly to new technology and software applications
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

• Followed-through on all critical inter-departmental escalations to increase positive member experience
• Generated account activity reports to identify upgrade and sales opportunities
• Delivered prompt service to prioritize members needs

.

• Learned internal systems and related service role duties to provide skilled team backup in handling member demands