Mitchell Kelly
Tacoma,WA
Summary
Accomplished Senior Account Manager with a proven track record at Koddi, specializing in digital marketing and client relations. Excelled in fostering long-term customer loyalty, enhancing interdepartmental collaboration, and mentoring junior staff. Demonstrated expertise in leveraging data analytics for strategic account management, significantly contributing to business development and client satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Account Manager
Koddi
03.2019 - Current
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Met with customers to discuss and ascertain needs and implement a marketing solution.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
Koddi
02.2017 - 03.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Built relationships with customers and community to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
Criteo
03.2016 - 02.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Assistant Manager, Operations and Marketing
Hachette Book Group Inc.
04.2011 - 01.2017
- Oversee information in our company database that feeds out to retailers, wholesalers, and libraries and manage the assets that are stored in our CMS.
- Create a weekly email sent to retailers, listing press pickups, author tour dates, and features, including backlist, new, and upcoming releases.
- Major publicity mailings. Coordinate physical mailings with our warehouse on a regular basis, sent to 68 major media outlets and trade publications, including New York Times, Entertainment Weekly, and Publishers Weekly.
- Present titles both in person and via video conference with accounts on a regular basis to discuss our upcoming list and discuss potential partnerships.
Education
Bachelor of Arts - English Education
Master of Arts - Ministry in The Global City
05-2020
Skills
- Digital marketing
- Partnership development
- Business development
- Data analytics
- Client relations
- Excel
Timeline
Senior Account Manager - Koddi
03.2019 - Current
Account Manager - Koddi
02.2017 - 03.2019
Account Manager - Criteo
03.2016 - 02.2017
Assistant Manager, Operations and Marketing - Hachette Book Group Inc.
04.2011 - 01.2017
Washington State University - Bachelor of Arts, English Education
City Seminary of New York - Master of Arts, Ministry in The Global City
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