Summary
Overview
Work History
Education
Skills
Links
Assessments
Timeline
Mitchell Laricey

Mitchell Laricey

BRUNSWICK,GA

Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Experience in Life and Health (Medicare) Insurance. Also, a driven Front of House Manager that leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by leadership and follow thru. Performs well under pressure and thrives in fast paced high-volume environments. Authorized to work in the US for any employer

Overview

12
12
years of professional experience

Work History

Licensed Health Insurance Sales Agent

HealthPlanOne
07.2024 - Current
  • Perform detailed Medicare insurance sales needs analysis via phone with clients, including educating the client about Medicare, identifying matching plans, services, and assisting through the enrollment process
  • Close sales and underwrite policies for clients, completing applications accurately
  • Fully understand, abide by and stay current with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned
  • Work with internal supervisors, managers, training staff, and customer service representatives
  • Successfully meet daily/weekly/monthly sales goals
  • Performs other related duties as assigned

Instacart Shopper/Delivery Driver

Instacart Shoppers
10.2023 - Current
  • Customer service: Provide excellent customer service and resolve issues quickly
  • Attention to detail: Understand and follow instructions, and read and comprehend product and customer labels
  • Multitasking: Work in a fast-paced environment and be able to multitask
  • Organization: Be well organized and able to maintain a professional appearance
  • Sense of direction: Have a strong sense of direction and knowledge of local routes

CSR - Customer Service Representative

College Hunks Hauling Junk and Moving
01.2023 - 06.2023
  • Work from home call center
  • Took inbound calls from possible clients
  • Determined clients needs, offered solutions
  • Took all necessary details and information
  • If applicable set up on-site estimate
  • Imput all information, confirmed sale, took payments

Independent Insurance Agent (Remote Telesales/ Virtual)

Family First Life
08.2022 - 03.2023
  • Utilize targeted email campaigns and calling on warm leads to increase revenue
  • Provide coverage option information to assist clients in protecting themselves as well as their families
  • Seek out new clients and develop client relationships through networking, direct referrals, lead databases and calling
  • Review policy applications for errors and liaise with underwriters to facilitate quick completion of application process
  • Customize existing insurance programs to suit individual client needs by analyzing specific requirements
  • Finalized sales and collected necessary deposits
  • Meet with customers to provide information about available products and policies

Licensed Insurance Agent (Remote Telesales/ Virtual)

Physicians Mutual
07.2022 - 03.2023
  • Called on provided leads for consumers looking for Medicare
  • Sold Medicare Supplements, life insurance, dental, pet insurance
  • Explain Medicare
  • Made telesales as well as virtual sales
  • Took information, filled out proper forms and received payments
  • From September to mid December worked with another company to learn Medicare Advantage

Licensed Sales Agent

Concentrix
09.2022 - 12.2022
  • Temporary position
  • Work from home taking inbound calls for Medicare Advantage
  • Following a script with all required disclosures and acknowledgements
  • Followed HIPAA rules and guidelines
  • Protected PHI and PII
  • Collected all relevant information including PCPs, Pharmacy, Prescriptions, etc
  • Searched plans for the best fit for the clients
  • Reviewed plan details and Summary of Benefits with clients
  • Went over final acknowledgments and disclosures
  • Enrolled clients and sought referrals

Independent Insurance Agent (Remote Telesales/ Virtual)

American Income Life AO
08.2021 - 08.2022
  • Utilize targeted email campaigns and calling on warm leads to increase revenue
  • Provide coverage option information to assist clients in protecting themselves as well as their families
  • Seek out new clients and develop client relationships through networking, direct referrals, lead databases and calling
  • Review policy applications for errors and liaise with underwriters to facilitate quick completion of application process
  • Customize existing insurance programs to suit individual client needs by analyzing specific requirements
  • Finalized sales and collected necessary deposits
  • Meet with customers to provide information about available products and policies

Team Member

SAM'S CLUB
10.2019 - 04.2020
  • Pursued learning opportunities to advance knowledge and take on leadership position
  • Contributed to team success by completing jobs quickly and accurately
  • Worked different stations to provide optimal coverage and meet production goals
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods
  • Operated register to process payments and collect cash payment for order totals
  • Maintained productive, efficient approach to all tasks
  • Trained new team members by relaying information on company procedures and safety requirements
  • Developed strong cooperative relationships with coworkers and managers
  • Learned all required tasks quickly to maximize performance
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Sought out ways to go above and beyond job requirements

General Manager

LITTLE CAESAR'S
06.2018 - 08.2019
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee evaluations and contract details
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Purchased adequate quantities of food, beverages, equipment and supplies
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
  • Maintained facility and grounds to present positive image
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
  • Set clear expectations and created positive working environment for employees
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Prepared for and executed new menu implementations
  • Carefully interviewed, selected, trained and supervised staff
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Licensed Insurance Agent

BANKER'S LIFE AND COLONIAL PENN
08.2017 - 03.2018
  • Utilized targeted email campaigns and cold calling to increase revenue
  • Provided coverage option information to assist clients in protecting assets
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements
  • Promoted products and services using upselling and other sales strategies
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques

Direct Sales

COMCAST/ XFINITY
03.2017 - 07.2017
  • Met customers in homes to discuss and demonstrate products
  • Put together sales proposals and contracts
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Inquired about current service levels and offered upgrades
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Stayed current on company offerings and industry trends
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions
  • Met existing customers to review current services and expand sales opportunities
  • Informed customers of promotions to increase sales productivity and volume
  • Monitored service after sale and implemented quick and effective problem resolutions

Assistant Manager

PANERA BREAD
10.2016 - 01.2017
  • Managed a staff of40 individuals including front and back of the house
  • Completed opening and closing checklists according to set standards
  • Assigned employees to stations, established floor plans and constantly interacted with employees to ensure maximum productivity and efficiency
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Stocked deliveries in a timely and safe manner

Manager

APPLEBEE'S GRILL BAR
01.2013 - 09.2016
  • Created employee schedules to align coverage with forecasted demands
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Developed strategy to increase sales and drive profits
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Recognized staff for contributions to company success to foster engagement and increase productivity
  • Mentored team members to enhance professional development and accountability in workplace

Education

College of Coastal Georgia , Brunswick, GA

High school diploma - undefined

Bacon County High School
05.2000

Skills

  • Food Safety
  • Organizational skills
  • Restaurant Experience
  • CRM software
  • Cold Calling
  • Payroll
  • Budgeting
  • Inside sales
  • Labor Cost Analysis
  • Management
  • Outside sales
  • Door-to-Door Experience
  • Merchandising
  • Restaurant Management
  • Direct Sales
  • Retail sales
  • Bartending
  • Profit & Loss
  • Communication skills
  • Forecasting
  • Insurance Sales
  • Salesforce
  • Negotiation
  • Sales
  • Customer service

Links

http://www.jobcase.com/p/mitchell.laricey1

Assessments

  • Work style: Reliability — Proficient
  • July2023
  • Tendency to be reliable, dependable, and act with integrity at work
  • Full results: Proficient
  • Food service: Customer situations — Proficient
  • May2024
  • Identifying and addressing customer needs in a food service setting
  • Sales skills — Proficient
  • December2022
  • Influencing and negotiating with customers
  • Learning agility — Proficient
  • January2024
  • Learning and applying new information
  • Attention to detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting information
  • Sales fit — Proficient
  • January2023
  • Measures the traits that are important for success in sales positions
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Basic computer skills — Proficient
  • February2023
  • Performing basic computer operations and troubleshooting common problems
  • Customer focus & orientation — Proficient
  • April2023
  • Responding to customer situations with sensitivity
  • Management & leadership skills: Impact & influence — Proficient
  • Choosing the most effective strategy to inspire and influence others to meet business objectives
  • Administrative assistant/receptionist — Proficient
  • Using basic scheduling and organizational skills in an office setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Licensed Health Insurance Sales Agent - HealthPlanOne
07.2024 - Current
Instacart Shopper/Delivery Driver - Instacart Shoppers
10.2023 - Current
CSR - Customer Service Representative - College Hunks Hauling Junk and Moving
01.2023 - 06.2023
Licensed Sales Agent - Concentrix
09.2022 - 12.2022
Independent Insurance Agent (Remote Telesales/ Virtual) - Family First Life
08.2022 - 03.2023
Licensed Insurance Agent (Remote Telesales/ Virtual) - Physicians Mutual
07.2022 - 03.2023
Independent Insurance Agent (Remote Telesales/ Virtual) - American Income Life AO
08.2021 - 08.2022
Team Member - SAM'S CLUB
10.2019 - 04.2020
General Manager - LITTLE CAESAR'S
06.2018 - 08.2019
Licensed Insurance Agent - BANKER'S LIFE AND COLONIAL PENN
08.2017 - 03.2018
Direct Sales - COMCAST/ XFINITY
03.2017 - 07.2017
Assistant Manager - PANERA BREAD
10.2016 - 01.2017
Manager - APPLEBEE'S GRILL BAR
01.2013 - 09.2016
Bacon County High School - High school diploma,
College of Coastal Georgia - ,

Similar Profiles

CREATE PROFILE
Mitchell Laricey