Mitchell Lawrence
LEMOORE,CA
Summary
Driven Warranty Administrator and Valet Supervisor with proven expertise in Warranty Management and Team Management. At N&S Tractor, achieved minimal claim rejections through meticulous recordkeeping and enhanced service department efficiency. Excelled in supervising valet operations at Tachi Hotel And Casino, significantly improving guest satisfaction and vehicle retrieval processes.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
N&S Tractor
11.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Valet Supervisor
Tachi Hote And Casino
11.2018 - 11.2021
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Education
High School Diploma -
Lemoore High School
Lemoore, CA06.2016
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Recordkeeping skills
- Team Management
Timeline
Warranty Administrator
N&S Tractor
11.2021 - Current
Valet Supervisor
Tachi Hote And Casino
11.2018 - 11.2021
High School Diploma -
Lemoore High School
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