Mitchell Legorreta
Bakersfield,CA
Summary
Entrepreneurial CEO offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
7
7
years of professional experience
Work History
CEO
IFixIt Appliance Inc.
Bakersfield , CA
2020.06 - Current
- Established and oversaw strategic business actions and streamlined operations.
- Executed on-time, under-budget project management to adhere to project road map.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Increased company revenue by $150,000 within first year.
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Manager
Appliance Repair Services & Parts
Bakersfield , CA
2016.08 - 2020.06
- Generated performance and labor strategies to compete in new and existing markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Frontier High School
Bakersfield, CA2010-06
Skills
- Innovation Management
- Operational Excellence
- Program Leadership
- Investor Relations
- Process Improvements
- Negotiation
- Customer Relations
- Operational Leadership
- Public Relations
- Corporate Leadership
- Executive Leadership
- Recruiting and Hiring Top Talent
- Contract Management
- Staff Management
- Warehouse Operations
- Freight Management
- Shipping Procedures
- Supply Chain Coordination
- Forklift Operation
- Inbound Cargo Management
- Delivery Scheduling
- Operational Oversight
- Continuous Improvement
- Warehouse Oversight
- Inventory Management
- Shipping and Receiving
- Price Structuring
- Logistics Coordination
- Transportation Management
- Critical Thinking
- Worker Supervision
Timeline
CEO
IFixIt Appliance Inc.
2020.06 - Current
Operations Manager
Appliance Repair Services & Parts
2016.08 - 2020.06
High School Diploma -
Frontier High School
Similar Profiles
Selene Vargas-SeguraSelene Vargas-Segura
Store Manager at IfixitStore Manager at Ifixit
Ladeanne GraycocheaLadeanne Graycochea
Product Designer at IFixitProduct Designer at IFixit
Grant LewisGrant Lewis
Sales Associate at IFixitSales Associate at IFixit