MITCHELL MAPFUMO
Bulawayo
Summary
I am a proven administrative professional with a track record of enhancing office efficiency and accuracy. I am Skilled in document formatting and effective verbal communication. I have demonstrated the ability to manage sensitive information and support decision-making processes, contributing significantly to organizational success.
Overview
6
6
years of professional experience
Work History
Administrative Secretary
Kiddo Adventures Academy
08.2022 - 06.2023
- I provided clerical support to company employees by copying, faxing, and filing documents.
- I greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- I conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- I enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Responded to inquiries from callers seeking information.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Kept reception area clean and neat to give visitors positive first impression.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Census Enumerator
Zimstat
04.2022 - 04.2022
- I visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- I interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- I met with supervisor to review procedures, report issues or concerns and receive instructions.
- I maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- I efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- I utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- I adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- I utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
- I improved data accuracy by diligently collecting and recording census information from households.
- I ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- I enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- I collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
- I attended team meetings to develop job knowledge.
Student Intern
Ministry of Youth Sports Art and Recreation
10.2019 - 07.2020
- I built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- I reported back to instructor to receive day-to-day tasks and responsibilities.
- I developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- I sorted and organized files, spreadsheets, and reports.
- I participated in workshops and presentations related to the ministry projects and this gave me exposure to the different governments stakeholders in the district.
- I collected, arranged, and input information into the unemployed youth database system.
Secretary/Receptionist
Jemesin Medical
07.2017 - 10.2018
- I handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- I answered multi-line phone system and enthusiastically greeted callers.
- I maintained daily report documents, memos and invoices.
- I scheduled appointments and conducted follow-up calls to clients.
- I prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- I entered data into system and updated customer contacts with information to keep records current.
- I maintained electronic filing systems and categorized documents.
- I responded to emails and other correspondence to facilitate communication and enhance business processes.
- I provided clerical support to company employees by copying, faxing, and filing documents.
- I managed executive calendars, scheduling appointments and meetings to optimize time management.
- I provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- I contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- I promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
Bachelor of Social Science - Honours In Development Studies
Lupane State University
Bulawayo, Zimbabwe06-2021
Certificate in Business Administration - Business
Catholic State University
Bulawayo, Zimbabwe10-2016
Skills
- Document Formatting
- Effective Verbal Communication
- Digital Asset Management
- Meeting Facilitation
- Administrative support
- Report writing
Languages
Isindebele, Chishona
Native language
English
Proficient
C2
Timeline
Administrative Secretary
Kiddo Adventures Academy
08.2022 - 06.2023
Census Enumerator
Zimstat
04.2022 - 04.2022
Student Intern
Ministry of Youth Sports Art and Recreation
10.2019 - 07.2020
Secretary/Receptionist
Jemesin Medical
07.2017 - 10.2018
Bachelor of Social Science - Honours In Development Studies
Lupane State University
Certificate in Business Administration - Business
Catholic State University
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