Mitchell Martin
Palm Coast,FL
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
24
24
years of professional experience
Work History
COO
Venturi Restoration / ATI Restoration
2020.03 - 2024.03
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
- Initiated strategy to drive company growth and increase market share and profitability.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Oversaw divisional marketing, advertising and new product development.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Championed change management initiatives for smoother organizational transitions during periods of growth or restructuring.
- Maintained P&L and shouldered corporate fiscal responsibility.
VP of Operations
Response Team 1
2016.03 - 2020.03
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Established and directed successful programs focused on [Area].
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Hired and managed [Number] new managers to drive business growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
- Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased sales $[Amount]through aggressive sales program overhaul, market campaigns, and new product launches.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Directed market expansions to propel business forward, meet changing customer needs.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
CEO
Venturi Restoration
2000.02 - 2016.03
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Created succession plans to provide continuity of operations during leadership transitions.
- Monitored key business risks and established risk management procedures.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Education
High School Diploma -
University of Pittsburgh
Pittsburgh, PASkills
- Risk Management
- MIssion and Vision
- People and Culture
- Personnel development
- Strategic Planning
- Financial Administration
- Approachable leader
- Results Orientation
- Negotiation
- Adaptable and Flexible
- Recruitment and retention
- Employee Coaching
- Staff Management
- Change and Growth Management
- Client Relationship Building
- Business Development
Timeline
COO
Venturi Restoration / ATI Restoration
2020.03 - 2024.03
VP of Operations
Response Team 1
2016.03 - 2020.03
CEO
Venturi Restoration
2000.02 - 2016.03
High School Diploma -
University of Pittsburgh
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