Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Mattila

Bessemer,MI

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

In-Stock Team Lead

Walmart
01.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in recruitment to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sporting Goods Department Manager

Walmart
06.2015 - 01.2020
  • Facilitated clear communication between team members, fostering a positive work environment that encouraged collaboration and teamwork.
  • Optimized product assortment by analyzing sales data trends, leading to improved merchandise selection tailored to customer preferences.
  • Implemented loss prevention measures, significantly reducing incidents of theft and shrinkage within the department.
  • Streamlined operational processes within the department for increased efficiency in daily tasks.
  • Successfully met and exceeded sales targets through proactive customer engagement and upselling techniques.
  • Collaborated with store management to develop departmental goals, ensuring alignment with overall business objectives.
  • Established strong rapport with customers by offering knowledgeable product recommendations based on their needs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Zone Merchandise Supervisor

Walmart
05.2011 - 06.2015
  • Follow-up on progress of priorities for the day.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained an organized backroom area for efficient inventory control and product accessibility during replenishment activities.
  • Successfully managed a diverse team of associates, fostering a positive work environment and encouraging professional growth.
  • Developed action plans to address underperforming categories or products, driving improvement in sales performance.
  • Improved merchandise presentation by implementing creative visual strategies and effectively utilizing available space.
  • Streamlined inventory management processes for increased efficiency and accurate stock levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • This position was eventually eliminated during a re-structuring phase that Walmart had.

Wireless Sales Associate

Walmart
09.2010 - 05.2011
  • Analyzed store observation programs and validated various store process.
  • Monitored all placements for store ads and allocated resources appropriately.
  • Maintained records of inventory stock and shrinkage by conducting product audits every day.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
  • Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
  • Assisted and supported training of new sales associates.
  • Accepted and processed payments and purchases for new equipment using POS system.

Electronics Sales Associate

Walmart
07.2009 - 09.2010
  • Worked closely with sales associates to complete tasks.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Performed opening and closing duties that we were responsible for in the Electronics department.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Handled shift overstock, restocking and inventory control.

Temporary Sales Associate

Walmart
04.2009 - 07.2009
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized, along with making sure the Lawn and Garden was maintained to a high standard.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

AD Johnston High School
Bessemer
05-2007

Skills

  • Written and Verbal Communication
  • Decision Making
  • Training and Development
  • Good Judgment
  • Human Resources Management
  • Work Planning and Prioritization
  • Employee Development
  • Coaching and mentoring
  • Customer focus
  • Conflict resolution
  • Attention to detail
  • Relationship building

Timeline

In-Stock Team Lead

Walmart
01.2020 - Current

Sporting Goods Department Manager

Walmart
06.2015 - 01.2020

Zone Merchandise Supervisor

Walmart
05.2011 - 06.2015

Wireless Sales Associate

Walmart
09.2010 - 05.2011

Electronics Sales Associate

Walmart
07.2009 - 09.2010

Temporary Sales Associate

Walmart
04.2009 - 07.2009

High School Diploma -

AD Johnston High School

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Mitchell Mattila