Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell McCormick

Virginia Beach,VA

Summary

Mitchell McCormick is a resourceful reporting and analytics professional who possesses exceptional communication, analytical, and leadership skills. Demonstrates the ability to work autonomously and collaboratively while managing multiple and concurrent project deadlines. Consistently delivers high quality work on time. Maintains a positive relationship with coworkers, clients, third party vendors, and regulatory agencies to ensure that deliverables are completed accurately and implemented successfully. Completes thorough research and analysis that has saved an employer hundreds of thousands of dollars over several years. Ensures that data gathering processes are compliant and executed efficiently. Develops effective methods in streamlining processes across several lines of business, to ensure that work is done efficiently and accurately.

Overview

19
19
years of professional experience

Work History

Business Analyst

ServiceMac
01.2022 - 03.2024
  • Built out process to automate corrections to late charge calculations ensuring the process stayed in compliance and reducing manual corrections
  • Directed a project to automate Escrow Billing processes reducing time to complete to 2 hours from 2 days
  • Created process to reconcile documents sent to and received by vendors and automatic flagging of documents that were not acknowledged within a 3 day time limit. Eliminating potential fees
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Performed User Acceptance Testing & Post Production Verification of processes to ensure accuracy and identify opportunities for improvement.

Business Intelligence Developer

Loancare
07.2014 - 12/31/21
  • Developed control reporting for COVID assistance pipelines
  • Developed reporting to pull populations for approx 75 email campaigns to streamline communication with borrowers
  • Developed SLA reporting to provide information on portfolio performance to senior leadership and clients
  • Responsible for the testing and evaluation of reports and logic created by team members
  • Assist with the training of new hires and the training of teammates during the rollout of new systems
  • Assist in identifying business improvement opportunities from both a cost and production standpoint.

Senior Dispatcher / Data management

Medical Transport
05.2005 - 07.2014
  • Integral part of team charge of developing a database and report system for tracking provider skills, attendance, and other employee information to replace an outdated spreadsheet system
  • Quickly and accurately answered and entered emergency and non-emergency calls
  • Managed ambulance crews throughout the state
  • Prioritized calls based on severity and assigned crews appropriately
  • Assisted with the training of new employees in various patient care, movement, and paperwork practices
  • Supervised day to day call center operations
  • Submitted daily operational reports to management.

Education

Bachelors of Business Administration - Information Systems Technology -

Old Dominion University
12.2016

Associates Degree: Information Systems Technology -

Tidewater Community College

Skills

  • Database and Reporting Tools: Microsoft SSMS, Power BI, Microsoft SQL, R, Python
  • Desktop Tools: Microsoft Visio, Microsoft Project, Black Knight MSP
  • Technical Writing
  • Workflow Analysis
  • Data Analysis/Mining
  • Requirements Gathering
  • User Acceptance Testing
  • Process Optimization

Timeline

Business Analyst

ServiceMac
01.2022 - 03.2024

Business Intelligence Developer

Loancare
07.2014 - 12/31/21

Senior Dispatcher / Data management

Medical Transport
05.2005 - 07.2014

Bachelors of Business Administration - Information Systems Technology -

Old Dominion University

Associates Degree: Information Systems Technology -

Tidewater Community College
Mitchell McCormick