Mitchell McKenzie
Summary
Highly motivated and results-driven professional with over 25 years of experience in banking & finance, seeking a challenging position as a Credit Union Manager/CEO. Committed to delivering exceptional customer service, driving business growth, and ensuring operational efficiency.
Overview
28
28
years of professional experience
Work History
Senior Underwriter
Trident Funding
11.2022 - Current
- Develop and maintain relationships with customers, lenders and other third parties.
- Evaluate loan requests and documents to verify accuracy and completeness.
- Process loan applications and monitor progress from start to finish.
- Assist customers with completing loan applications and other paperwork.
- Monitor pipelines to track and log status of loans.
- Approve loan applications based on customer creditworthiness and provided detailed financial advice.
- Identify opportunities to cross-sell and upsell loan products to customers.
District Manager
Nicholas Financial
02.2019 - 11.2022
- Supervised 10 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Cultivated relationships with automotive dealerships by making sales calls.
- Approved and underwrote consumer loans for Auto and Personal loans.
- Audit loans to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Vice President
First Flight Federal Credit Union
06.2009 - 02.2019
- Managed 3 high volume branch locations with a staff of 18 full and part time employees.
- Underwrite and approved or declined credit request within approved limits.
- Closed and funded member loans.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained scheduling for branch's to keep shifts appropriately staffed.
- Identified SEG opportunities and established favorable business connections.
- Performed banking, business administration and financial tasks to guarantee five-star service for members.
- Mitigate and manage risks, ensured compliance with Federal and NCUA regulations.
Regional Sales Manager
First Financial Group
05.2005 - 06.2009
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Managed team of 24 regional sales representatives and consistently achieved high sales targets.
Branch Manager
TranSouth Financial Services
01.1996 - 05.2005
- Oversaw and led the daily operation of a large consumer finance branch that focused on auto and personal loans.
- Examined customer loan applications for loan approvals and denials.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources and recovery teams to manage default issues.
Education
BA in Business Administration -
East Carolina University
Skills
- Leadership and team management
- Business development
- Financial and risk management
- Customer service excellence
- Communication
- Underwriting
- Compliance and regulatory knowledge
- Problem solving and decision making
Leadership Experience
Successfully led my teams to exceed monthly, quarterly, and yearly goals. This was achieved by improving team training and member satisfaction.
Communication Skills
Implemented new procedures that improved efficiency and streamlined operations
References
Available upon request.
Timeline
Senior Underwriter
Trident Funding
11.2022 - Current
District Manager
Nicholas Financial
02.2019 - 11.2022
Vice President
First Flight Federal Credit Union
06.2009 - 02.2019
Regional Sales Manager
First Financial Group
05.2005 - 06.2009
Branch Manager
TranSouth Financial Services
01.1996 - 05.2005
BA in Business Administration -
East Carolina University
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