Mitchell Miller

-Helps patients in all perioperative care, including preoperative, operative, and postoperative environments.

-Helps maintain sterility of operating room, ensuring all supplies, instruments, and medications were readily available for all procedures.

-Evaluates patients prior to procedure and post procedure.

-Assists surgeon in the passing of instruments, specimens, and supplies to ensure efficient surgeries.

-Communicate and educate with both patients and their families on surgical process, including pre, peri, and postoperative education, helping alleviate patient concerns.

-Apply and maintain sterile technique before during and after surgery.

-Prepare patient for surgery by disinfecting surgical site, positioning patient for safety, and monitoring vital signs during surgery.

-Update and maintain patient's EMR.

-Adhere to all safety protocol by CNOR guidelines.

-Collected and distributed parcels and letters.

-Sorted incoming letters based on route.

-Ensured all safety recommendations while operating vehicle and while walking routes.

-Ensuring customer satisfaction by answering questions while on route and providing answers to all concerns.

-Identified trends in common customer issues, enabling proactive improvements in product offerings and support materials.

-Actively sought out feedback from peers and supervisors to improve performance and provide better support to customers.

-Leveraged strong understanding of competitor offerings to highlight the unique value of company products and services, leading to increased customer loyalty.

-Maintained detailed records of customer interactions, allowing for informed decision-making regarding future support needs.

-Upheld high standards of professionalism throughout all interactions with clients, colleagues, and supervisors alike.

-Worked closely with team members to develop innovative solutions for recurring customer issues, resulting in a more streamlined support experience.

-Collaborated with team members to create a positive work environment, boosting employee morale and productivity.

-Implemented new strategies for handling high call volumes during peak hours, resulting in decreased wait times for customers.